Human Resources Representative - Highland, United States - San Manuel Band of Mission Indians

Description

Under the direction of the Supervisor, HR Operations, the HR Representative responds to team member, department, and external inquiries and provides information, guidance, and direction on HR programs, processes, and procedures. HR Representative is a key team member that provides exceptional internal customer support, while driving functional excellence and process improvement. The HR Representative partners with other HR functions to ensure the department provides highly responsive and quality service in all interactions.

Essential Duties & Responsibilities

1. Serves as front-facing customer service to team members, management, and departments on Tier 1 requests and escalates Tier 2, time-sensitive, or highly confidential requests as appropriate. Delivers exceptional "one-and-done" service by providing clear and accurate information in response to requests such as benefit plans, system navigation, updating personal information, and policy and program questions.

2. Accurately tracks visitor and caller information in case management to compile requests and identify trends. Collaborates cross-functionality to ensure cases are completed with established service level agreement (SLA) timeframes.

3. Responds to Unemployment Insurance (UI) claims and Verification of Employment (VoE) requests. Processes updates and requests such as employee offboarding, tuition reimbursement, team member recognition, I-9 recertification, and compliance audits as assigned.

4. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• High School Diploma or GED required.
• Bachelor's degree in Business Administration or related field preferred.
• Minimum one (1) year of experience in an office administrative role is required.
• Previous HR experience is preferred.
• Experience in a high-volume customer/guest experience environment is required.
• Excellent customer service skills are required.
• Strong oral and written communication skills are required.
• Previous experience with case management is preferred.
• PHR or SHRM certified is preferred.
• Must possess a strong attention to detail and high data entry accuracy to ensure to ensure data management integrity.
• Must possess "out-of-the box" thinking, problem-solving skills, and have sound decision-making ability.
• Must have the ability to manage multiply priorities.
• Must be able to with minimal supervision and instruction.
• Must be proficient in Microsoft Suite and Adobe Acrobat.
• Familiarity with HR, recruitment, and tracking/reporting platforms (i.e., Workday Tableau, SmartSheet etc.) is preferred.
• Bilingual in Spanish or other languages is preferred.
• Proven ability to handle confidential information with discretion and be adaptable to various competing demands.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today

Source: Hospitality Online