Director of Customer Service - West Columbia, United States - Southeastern Paper Group, Proudly Part of BradyPLUS

Description

Director, Customer Service & Inside Sales Position - Southeastern Paper Group

Department:
Customer Service/Inside Sales


Functional Area:
Sales


Location:
Southeast

Number of direct reports: 2 (24 indirect reports)


Position Overview:

The Director of Customer Support and Inside Sales will work with the Customer Service Supervisors, Inside Sellers and CSRs to build and maintain a strong selling, resourceful team and will communicate frequently with Senior Management.

Motivation with accountability will be key attributes of the director when coaching the team to provide exceptional customer service to internal and external customers.

The director will oversee the team in product knowledge, processes, and sales growth by utilizing daily/monthly reports as well as work-withs between management and team members.

Position Responsibilities:
Know team numbers and expectations and serve as a coach to them.
Create and maintain a culture of positive energy, collaboration, and mutual respect.
Work closely with GMs to ensure support levels meet expectations.

Salesforce manager for team:
Check activities, etc.
Generate reports in MITS and Power BI
Follow sales and share information with team from WPCRM.
Host bi-weekly team meetings including training and guest speakers.
Oversee product training via vendor TEAMS seminars, lunch and learns as well as internal product training from other departments.
Distribute leads forwarded from marketing or e-commerce teams.
Prioritize tasks and create timelines for completion.
Execute sales campaigns for various product launches, promos, and specials.
Communicate with multiple departments within Southeastern Paper Group to ensure team is meeting expectations.


Managerial Responsibility:

Has full managerial responsibility:

has direct reports, assigns work to staff, provides coaching and training, sets goals, is accountable for performance evaluation, plans staff development, and makes and approves people management decisions either alone or in collaboration with management and P&P (including recruitment, promotions, terminations, and compensation).

Position Requirements & Qualifications:
Bachelor's Degree (Preferred)

• 10 years of experience managing a team

ERP system knowledge, preferably A+
Experience with CRM tools, preferably Sales Force
Strong written and verbal communication skills
Ability to be proactive and prioritize workflow or adjust to changing priorities.
Ability to handle conflict resolution.
Strong analytical skills
Excellent time management skills and the ability to multitask priorities.

We are hiring for the position ASAP and taking interviews immediately. Please submit your resume with good contact information.

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