garden center clerk - Keokuk, IA , USA, United States - Hy-Vee

Description

At Hy-Vee our people are our strength.

We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:
Garden Center Clerk


Department:
Garden Center


FLSA:
Non-Exempt


General Function:
Provides prompt, efficient and friendly customer service. Replenishes merchandise, ensures cleanliness and safety in the department, answers customer questions, and runs register.


Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to:
District Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations, and Perishables; Garden Center Department Manager

Positions that Report to you:
None


Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by: (examples include)

* escorting them to the products they're looking for
* securing products that are out of reach
* loading or unloading heavy items
* making note of and passing along customer suggestions or requests
* performing other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Waters, prunes, and maintains plants in garden center department.
• Answers customer questions about plants.
• Receives and unloads product.
• Operates cash register accurately and scans product, (where applicable).
• Redeems promotional coupons, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
• Places merchandise in bags or boxes, and assists courtesy personnel as needed.
• Handles customer issues and follows-up with appropriate personnel.
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the department and takes customers to an item when requested.
• Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the department appearance.
• Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift, (where applicable).
• Sweeps garden center area daily, and hoses off lot when needed.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Prices products for customers as necessary.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to follow written, verbal, or diagrammatic instructions; several concrete variables.
• Must be able to perform simple addition and subtraction; copy figures, count and record.
• Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing; guide people and provide basic direction.

Education and Experience:

• No education requirement.
• Six months or less of similar or related work experience.

Physical Requirements:

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is occasionally exposed to equipment movement hazard and continually exposed to dirt, noise, temperature extremes, dampness, and chemicals/solvents.

This is a fast paced work environment with a significant amount of pressure.


Equipment Used to Perform Job:
Cash register, phone, garden tools, box cutter, broom, mop, fork lift, and calculator.


Contacts:
Has daily contact with customers and suppliers and vendors.

Are you ready to smile, apply today.