Will Call Counter - Mokena - Steiner Electric

    Steiner Electric
    Steiner Electric Mokena

    2 days ago

    Description
    We are looking for a reliable, hard-working, team-oriented individual to help our Will Call Counter in our Mokena Branch Location
    Will Call Counter
    Electrical Wholesale Industry
    This position will be based at our Mokena location.
    • Are you a positive, ambitious, outgoing individual with impeccable people skills?
    • Does working in an organization, committed to growth, and collaboration interest you?
    • Do you have experience in the electrical industry to use your expertise to help customers?
    ABOUT US:
    Steiner Electric is a family-owned company founded in 1916. Steiner Electric is the 35th largest electrical supply business in the country, with locations in Northern Illinois, Northwest Indiana and Southeast Wisconsin. We represent many of leading manufacturers in the industry. Our team services customers with standard electrical and industrial supplies and represent automation products, motors and drives, energy management, and custom products. Steiner is a close family culture with a strong commitment to customer service, values, integrity and community service.
    WHAT WE OFFER:
    We offer a competitive compensation and benefits package that includes:
    • Medical, Dental, Vision, Life, Short-term and Long-term disability insurance.
    • Wellness/Gym membership reimbursement program.
    • 401k with Company Match
    • Paid Time Off
    • Weekends Off
    • Hands-on experience in a fast-paced environment
    • Learning & Development Plans
    • Coaching & Mentorship
    WHAT YOU'LL DO:
    The primary responsibility of the Will Call Counter is to sell products and provide the best possible service for customers calling into or coming to the will call area, while maintaining an acceptable profit level.
    • Provide technical information and pricing to customers to help determine the best products for their particular application. Will need to use Steiner order entry system, vendor catalogs, vendor websites, vendor technical specialists, or Steiner specialists to gather these facts
    • Enter bids into the Steiner order entry system
    • Enter orders in the most cost effective and profitable way, such as drop ship, customer pick up, or UPS carrier instead of our truck
    • Purchase specialty items for customers such as non-stock items for direct shipments
    • Offer suitable stock substitutes for non-stock products
    • Fill orders placed at will call on stock items
    • Manage open customer orders - take appropriate actions and keep customer informed as to order status
    • Follow ISO procedures regarding section 300 Sales Order Entry and Contract Review. Take into consideration Steiner Lien rites to all contractor job orders. This may require open communication with credit department personnel
    • Coordinate efforts with Customer Service/Returns to correct Steiner errors, such as entry mistakes, picking mistakes, delivery issues, and RGA requests in a quick efficient method
    • Develop and maintain vendor relationships
    • Support and promote specified vendors (example A-D) and product promotions
    • Use merchandizing skills and maintain manufacturer product displays
    • Maintain all displays with new or existing products to create impression of well-stocked, up-to-date, clean inventory
    • Interact with customers and vendors at Steiner/Vendor sponsored events
    • Promote and discuss on site Company events, such as Oktoberfest or Corn fest
    • Participate in all training, including but not limited to on site classes, off-site classes, and web based training in order to keep up-to-date on the most current products and technology
    • Offer and sell all of Steiner's products, services, and solutions and market all divisions respectively
    • Provide feed back information to management from what customers are saying or requesting
    Marginal Position Functions:
    • Clean and straighten counter area
    • Safely operate wire cutting equipment, forklift, pallet jack, and safety ladders
    • Maintain a clean coffee area, popcorn machine and any customer comfort area or equipment
    WHAT WE'LL NEED FROM YOU:
    Physical Requirements of the Essential Functions of this Position:
    • Must be able to lift and carry 50 lbs.
    • Must be able to stand for extended periods on hard surfaces
    • Acceptable grooming and dress for the position
    Education, Knowledge, Training, Experience, Licenses, Certification
    • High school diploma preferred, but not required.
    • Basic mathematical skills
    • Basic accounting knowledge
    • English speaking preferred
    • Bi-lingual in Spanish would be beneficial
    • Two plus years electrical counter sales experience and/or electrical product experience that would be applicable to counter sales preferred
    • Computer literate (can open/close operating system; access programs by log in; navigate through screen fields; use function keys; type)
    • Able to use and maintain computer, printer, fax, copier
    • Competency in Microsoft Office Word and Outlook preferred. Excel would be beneficial
    • Able and willing to access the necessary resources (for example, product catalogs, vendor web sites, literature, product presentations, training, department peers, and other employees) to meet customer requirements, resolve customer issues, and sell all of Steiner
    • Able to take telephone calls, transfer calls, park calls, leave voice mails, use the phone directory, create and update personal voicemail greeting, daily if necessary.
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