Spanish Speaking Community Affairs Ctr Conciege - Irving, United States - HCSC

Description

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is invested in your future

Job Summary Responsible For Being A Compassionate And Dedicated Advocate For The Visitor To Demonstrate A Concierge Attitude When Assisting Visitors With Maximizing Their Benefits, Navigating The Healthcare System And Reaching Their Optimal Health. Responsible For Providing Guidance And Answering Questions From Visitors Who Visit The Center About Their Benefits And Medical Claims, As Well As Educating Visitors About Health And Wellness Programs. Assisting Visitors In Assessing Tools Available To Help Guide And Inform Decision-Making About Complex Matters Related To Their Health And Well-Being. The Incumbent Is A Subject Matter Expert And May Handle Projects And Assist With Training Others.

Additional Job Description

Required Job Qualifications:
*Associate degree and 3 years of concierge oriented customer service experience OR Bachelor degree and 2 years of concierge oriented customer service experience OR 4 years of concierge oriented customer service experience.
*Knowledge of HCSC customer service systems, processes, and products of the operational area.
* Knowledge of medical terminology.
*Experience building trust and providing concierge level of service.
*Attention to detail and strong documentation skills.
*Web and PC proficiency.

Preferred Job Qualifications:
*Associate degree in Health Science or Health Studies or Bachelor degree.
*3 years of concierge oriented customer service experience in an insurance environment, preferably with BCBSIL.
*Clinical or social work expertise.
*Experience in coordinating medical services.
*Knowledge with health benefit plans and the insurance industry.

*Bilingual in Spanish

This position is based in office Monday - Friday.

This position will require you to travel between all listed locations.

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HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.