Receptionist/Concierge - Bixby

Job summary

In This Role The Receptionist Will Answer all telephone calls as quickly as possible in a polite personal and friendly manner Transfers calls appropriately Monitor emergency system directs staff to emergent situations assist with monthly fire drills call emergency personnel as appropriate completes resident checks as appropriate to specific desk Greet all visitors and see that they are directed to the appropriate department or individual who can assist them ensuring that Assisted Living Care Givers/visitors/contractors sign in and wear appropriate badges according to policy and procedure Ensure that Concierge/reception desk area are kept clean and organized after each shift Schedule transportation for doctor appointments Maintain calendar schedules create flyers & weekly Highlights Coordinate communicate the transportation to Nursing Department weekly Notify Transportation Driver as necessary to coordinate transportation/Activity trips Assist residents in signing up for programs activities and assist Business Office with Resident statements monthly rent process Is knowledgeable about all office equipment monitors equipment reports supply need issues HR/Business Office Manager Receive packages assists UPS FedX with individual Resident deliveries when necessary informs residents/staff packages pick up Manage maintenance requests through Worxhub inputs requests into system communicates urgent emergent situations Complete Ancillary charge sheets collects forms weekly dining areas accordance procedure Support departments clerical needs assigned HR/Business Office Manager Supports team members shift coverage updates Weekend Per-diem staff Balance cash receipts employee guest meal tickets maintain daily deposits during rent check collections hand off HR/Business Office Manager process review outstanding payments by twentieth month The Ideal Candidate Will Have High school education equivalent One year clerical experience assisted residential knowledge helpful Highly organized detail oriented good customer service communication skills verbal written English Pleasant personality telephone voice Ability remain calm emergency situation Complete confidentiality circulating information Knowledge computers programs Microsoft Suite Interest desire work older adults

• High school education or equivalent.
• One year of clerical experience , Assisted & Residential knowledge is helpful.
• Highly organized, detail oriented, good customer service and communication skills both verbal and written in English.
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Complete confidentiality when circulating general information.

Job description