Guest Experience Manager - Seward - Pursuit Collection

Description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations.

Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location.

Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

JOB DESCRIPTION

Position:
Guest Experience Manager

Status:
Extended Seasonal Full-Time

Reports To:
Assistant General Manager

Direct Reports:
Front Desk, Transportation, and Gift Shop Team Members (approx. 25 employees)

Indirect Reports:
Seasonal and part-time guest-facing staff
Your daily pursuit is creating unforgettable guest experiences by leading our front desk, transportation, and gift shop operations at KFT
What perks can you expect in this role?

• Work in a dynamic, culturally diverse team from around the globe
• Fastpaced and active position with leadership responsibility
• The chance to work in an inclusive culture and make lifelong friends
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world's most beautiful and iconic National Parks

What will you do in this job?

• Oversee all customerfacing operations at the front desk, in transportation, and in the gift shop at Kenai Fjords Tours
• Lead and manage a team of approximately 25 employees in guestfacing roles
• Manage daily workflows, scheduling, and operational priorities for all guestfacing departments
• Serve as the main point of contact for guest issues, resolving concerns promptly and professionally
• Ensure brand and sales standards are consistently met across all guest touchpoints
• Assist with hiring, onboarding, training, coaching, mentoring, and evaluating employees
• Develop and maintain a strong team culture, encouraging collaboration and continuous improvement
• Deliver consistently highquality guest service, ensuring a positive and memorable experience

What skills and experience do you need for this job?

• Previous supervisory or management experience in hospitality, tourism, or retail operations required
• Strong leadership and teambuilding skills with the ability to inspire and motivate others
• Excellent organizational, problemsolving, and timemanagement abilities
• Knowledge of guest services, sales, and brand standards preferred
• Strong communication and interpersonal skills with a focus on guest satisfaction
• Ability to remain flexible, proactive, and positive under pressure
• Willingness to work varied shifts, including weekends and holidays
• Commitment to Safety First and to Pursuit's service standards

What will your work environment be like?


Beautiful. You'll work in iconic, unforgettable and inspiring Seward, AK. You'll see amazing scenery and wildlife. You'll participate in team events – and fun

Independent. You'll spend your days leading guest-facing operations in Seward, Alaska

Balanced. Pursuit Collection is a non-smoking, drug-free environment.

Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi.

Busy. Be prepared for a hands-on working environment with walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) required.

Respectful. You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture.

This job description describes at a high level what a Guest Experience Manager does, but no document can anticipate every single task, issue or project that could come up.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alaska, USA. Relocation to the area and the legal ability to work in the United States is required.
Pursuit is an equal opportunity employer.


About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU.

As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships.

We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued.

With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary.

To watch the sunrise and set each day in a place that, for many people, exists only in their imagination.

To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again.

To be a part of the #PursuitLife and live each day with purpose, turning moments into memories


PURSUIT PERKS
Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team We are working to eliminate barriers for applicants and team members from equity-deserving groups.

If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at

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We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.