- Customer Service
- Process and input all customer orders.
- Run and print shipments from WMS.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders.
- Check all orders for special requests.
- Expedite orders as necessary, trace orders as required, and notify customers of any activity concerning their merchandise.
- Follow up with other departments to ensure service standards are met.
- Assure proper invoicing of accounts by verifying customers as required.
- Handle returned merchandise efficiently and assure proper credit is given to the customer.
- Customer Interfacing Activities
- Maintain a good working relationship with customers by responding to inquiries and complaints concerning work orders, invoicing, shipments, and inventory management, including any signs of customer dissatisfaction.
- Act as a liaison between the warehouse and the customer in the administration of accounts and between the office and the customer regarding invoicing and credit changes.
- Documentation
- Ensure the accuracy of all receiving and shipping documents.
- Gather and maintain all data and records relative to shipping and receiving activities.
- Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
- Prepare any reports concerning customer service as required by supervisors.
- Assist in resolving any discrepancies.
- Data Entry
- Operate the computer terminal proficiently.
- Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
- Clerical
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Answer phone calls and operate various types of office machines and computers necessary to perform duties.
- Greet customers and visitors to the office.
- Correspond effectively with customers as required.
- Communication
- Answer incoming telephone calls cheerfully, courteously, and promptly.
- Route calls to the proper party and take messages when necessary.
- Assist callers with general information and inquiries.
- Direct visitors to the appropriate department.
- Assist drivers at the check-in window at various times throughout the day.
- 1-2 years of customer service experience, ideally with a year+ of logistics experience.
- High school diploma/GED required.
- Proficiency in MS Office, especially Excel.
- Hours: 7 am - 3 pm, Monday-Friday, fully onsite.
- Temp to hire.
- Competitive pay.
- Opportunity for temp-to-hire transition.
- Gain experience in the logistics industry.
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Customer Service Agent - Tualatin, United States - Addison Group
Description
Job Description
Job DescriptionJob Title: Customer Service Agent
Location (city, state): Tualatin, OR / Sherwood, OR / Hillsboro, OR
Industry: Logistics
Pay: $21+ per hour, dependent on experience
Key Responsibilities:
Qualifications:
Additional Details:
Perks:
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
