Associate Director of Center Operations - Jacksonville, United States - Pace

Description

• Bachelor's Degree from an accredited College or University with a major in Social Services, Education, Non-Profit Management, or equivalent work experience.
• Minimum 7-10 years of experience managing multiple programs in a non-profit organization or within a school setting; child serving organization preferred.
• Minimum of 3 years of experience in a supervisory role, leading and coaching others.
• Must be proficient in office applications such as Word, Excel, etc.; must be capable of compiling data and reports.
• Must possess excellent written and oral communication skills; will be required to represent Pace at certain speaking engagements.
• Demonstrated experience working with diverse groups where team-building and problem-solving skills are utilized to maintain program stability.
• Current Florida driver's license.

• Master's degree from an accredited College or University with a major in Social Services, Education, or Non-Profit Management.
• Experience in gender-responsive programming.
• Direct Experience in program management or oversight of program operations.

• Ability to integrate the Pace Mission, Values & Principles, Culture and Foundational Pillars into programming efforts.
• Able to comprehend and integrate a program logic model into full operations.
• Successfully assist in moving new program initiatives into full implementation.
• Foster collaborations across organizational structures/teams when initiating community collaboratives, programs and projects.
• Able to utilize innovative thinking and approaches to solve critical problems to improve the delivery of services.
• Conduct ongoing research and be aware of latest trends, data, research and findings in order to move the organization forward.

• Advise and inform the Center Program Management team on matters regarding program service delivery, program development strategies, compliance, risk management, and external regulations or contractual agreements.
• Support program operations in compliance with DJJ, LEAs, and grant contracts.
• Ensure all core Pace services are provided in accordance with the organization's guidelines and Standard

• Provide technical support on program delivery to safeguard center(s) function with a gender-responsive, strength-based, and trauma-informed approach as well as through the lens of a girl's developmental domains.
• Ensure the implementation of therapeutic, social services and academic components are effectively administered by the center management team.
• Assess supports needed for center program and collaborate with center management to identify strategies to address.
• Provide subject matter expertise, coaching and training for program service delivery.
• Ensure oversight and adherence to Pace Policy and Procedures, the Quality Assurance Review process in collaboration with the Department of Juvenile Justice (DJJ), School Board Contract, Compliance and Grant/Contract monitoring.
• Partner with center management to interpret KPI's and other data points to determine strengths and opportunities for growth within a center.
• Collaborate with center management to develop trainings, timelines, and accountability milestones to support the center's strategic growth towards an effective and efficient implementation of the Pace model.

• Collaborate with center leadership and Senior Director of Program Operations to identify and address ongoing development needs of staff.
• Provide support (training, guidance) to center management team on the Pace strategic organizational goals.
• Knowledgeable of all program policies and supports center staff in developing trainings
• Reviews and updates all program policies annually and ensures center staff is trained.
• Develops and provides program leadership orientation across the organization.
• Designs and implements new program staff orientation in collaboration with all departments. Skills
• Proven ability to think strategically and to translate strategic directives into tactical initiatives.
• Proven ability to drive cross-functional teams to ensure compliance in all program components.
• Ability to interpret Florida State Statutes, Department of Juvenile Justice's regulations, School Board Policies, and other prospective partners' expectations to ensure program compliance.
• Ability to assess complex problems and provide the appropriate compliance solutions.
• Exceptional written and verbal communication skills.
• Superior analytical, organizational, and problem-solving skills.
• Skilled in project management, creative, open to change, flexible and resourceful.
• Demonstrate the ability to handle diverse projects simultaneously in a fast-paced, team-oriented environment and effectively manage workflow to meet deadlines.
• Other duties as assigned.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.