1320160 - Service Center Assistant - Sevin Hills, OH (Remote) - Seven Hills, United States - Canon Recruiting Group

Description

Position:
Bilingual Service Center Assistant


Location:
Fully Remote

Contract: 6/10/2024 8/10/2024


Pay Range:
$17.00 hourly, paid weekly.

Schedule:

Training is about 6-7 weeks from Monday Friday, 8:30 AM 5 PM (EST).Upon completion of training, schedule will transition to 4 days a week, 9 AM 8 PM EST.

The weekly day off will be scheduled based on business needs. Closed on weekends.

Reevaluate for extension after 60 days


MUST BE FLUENT IN SPANISH OR PORTUGUESE

Position Summary:

• To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

Responsibilities:

• Acts as primary liaison with customer in solving problems related to the application process and service.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
• Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the correct person at all locations.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.
• Performs other duties as assigned.
• Supports the organization's quality program(s).

Working Conditions:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• Use of computers and technology.

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are.

It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for.

We have an inclusive environment all employees are celebrated for their unique differences.

The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market.

By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers.

At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace.

Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email our HR team.