Warranty Administrator - St Paul, United States - Sanco Thermo King

Description

Primary Responsibilities
Review work orders to ensure manufacturer compliance
Return improperly completed work orders to dealer who originated the documents for corrections
Follow policy and procedure guidelines
Review work orders for parts and equipment and determine applicable coverage
Create and monitor warranty claims on multiple vendor sites
Adjust and correct denied claims
Answer phone calls and emails in a timely manner
Attend training as needed to enhance job performance
Other duties as assigned
Preferred Qualifications
A high school diploma or equivalent
2+ years of experience working in a dealership, preferably with service or warranties
Proficiency with basic computer programs
Excellent communication and organizational skills
Previous office experience
Skills
Analytical, organized and process driven
Detail oriented
Verbal and written communication skills
Problem solving
Trouble shooting
Customer service
The ability to lift 25 pounds regularly
Time management
Microsoft Office proficient
Ability to multitask
Reliable, positive attitude
Self-motivated

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