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- Bring a cooperative spirit to your team and neighboring department.
- Have an understanding that through your contributions, you aid in the overall Company's success.
- Pursue continuous efforts to see beyond current business modes and methods.
- Embody an understanding that as a committed team member, tenure with an organization is achievable.
- Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.
- Bring a cooperative spirit to your team and neighboring departments.
- Have an understanding that through your contributions, you aid in the overall Company's success.
- Pursue continuous efforts to see beyond current business modes and methods.
- Embody understands that an organization's tenure is achievable as a committed team member.
- Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.
- Managing and overseeing all incoming repair requests and preventive maintenance jobs (internal/external) assigned by customers.
- Manages service technicians, subcontractors, and vendors.
- Complies with customers' priority matrix requirements and service level requirements.
- Ensures all work requests are completed on schedule and updated in customer systems.
- Ensures timely follow-up and resolution to work exceptions.
- Ensures and validates the quality of work provided.
- Ensures timely proposal submittals to customers.
- Requests equipment and supplies to maintain inventory and ensure availability of required items to complete the necessary installation/repair.
- Works in conjunction with Service Managers to evaluate Technicians' performance.
- Works with the Service Manager/General Manager and the Human Resource Department to implement progressive disciplinary and employee development activities.
- Ensures proper safety rules, regulations, and incident reporting are followed.
- Serve as an escalation point for customers.
- As needed, could interact with the client(s) in the field.
- Serve as point person for department general manager/Sr Service Manager; coordinate projects and other tasks as necessary.
- Responsible for working safely, adhering to all aspects of our Health, Safety, and Environmental Program, and supporting all Company safety efforts.
- Performs other duties as assigned
- High school diploma or equivalent.
- Strong technical knowledge and experience in General Building, Plumbing, Electrical, and HVAC/Refrigeration commercial construction trades.
- Ability to interpret architectural plans and specifications.
- Positive customer focus, always considering the impact on our customer and their customers.
- Ability to interact with a diverse customer roster.
- Carefully considers cost/benefits.
- Strong written and verbal communication skills.
- Demonstrates attention to detail, creative problem-solving, and analytical skills.
- Able to deal with frequent changes, delays, or unexpected events and communicate accordingly.
- Supports the organization's goals and values.
- Looks for ways to improve and promote quality.
- Follow all Company and customer policies and procedures.
- Must have a flexible schedule and be willing to work some nights and weekends as needed.
- Possess the vehicle and tools required to perform job functions.
- Proficient with computers and familiar with Microsoft Software Suite.
- Must possess or be able to obtain an appropriate state driver license before employment, a clean driving record and reliable transportation.
- Medical insurance
- Dental HMO and PPO insurance
- Vision insurance
- Life/AD&D insurance
- Flexible Spending Accounts - Unreimbursed Medical and Dependent Care
- 401(k) retirement plan
- Vacation and Sick Time
- Holidays
Senior Service Coordinator - Hayward, United States - KDC Construction
Description
The Senior Coordinator is responsible for delivering service to their assigned region or customer. The role manages service technicians, sub-contractors, vendors, and customers. The position oversees all incoming repair requests and preventative maintenance jobs assigned by the customer (external/internal). The role is responsible for scheduling, coordinating, and customer development. The Senior Coordinator develops and maintains a relationship with the customer and ensures the quality of work and adherence to customer-specific KPIs are met.
Apply if you:
Cirks Construction Inc. (CCI), dba KDC Construction, is a leader in the construction industry with diverse individuals dedicated to our people, customers, projects, and community. We are maintaining a strong focus on building a culture that encourages our employees to grow personally and professionally. KDC is also a proud recipient of the Top Workplaces 2023, presented by the Orange County Register.
Apply if you:
KDC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.