Customer Service Representative - Menomonee Falls, United States - Piney Technical Services

Description

Title

Customer Service Representative

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full-Time/Part-Time

Full-Time

Description

This position is an excellent opportunity for a candidate with customer service experience, shipping and data entry. This is a direct hire position with a great company in Menomonee Falls, WI.

• Responsible for entering orders/data, managing customer service issues, and supporting the sales department.
• Responsible for assisting accounting with basic bookkeeping and accounting tasks
• Supporting Office Function where needed and directed b CFO
• Incoming, change and blanket orders
• Administration of Customer Websites and Portals relevant to the receipt and Acknowledgment of customer orders.
• Maintenance of Open Order Reports (OOR) related to the receipt and acknowledgement of customer orders.
• Works closely with Operations and Quality to expedites RMA orders
• Proactive to customer needs and expectations
• Consistently maintains professionalism in communication with customers
• Customer correspondence
• Provides fast and courteous response to customer inquiries both current and past
• Builds strong relationships and rapport with customers
• Interacts with customers to document and get resolution on customer complaints and Issues.
• Escalates customer questions and complaints when necessary to the appropriate parties
• Communicates with staff of all customer interactions that may lead to customer dissatisfaction or have been identified as a current complaint
• Maintains active communication between Customers, Sales, Engineering, Quality and operations
• Reconcile open order reports from Key customer accounts.
• Supports the Shipping Department with documentation and back up functions.
• Prepares Customs Documentation when necessary to ensure that corresponding international documents are complete and handled properly e Coordinates customer submittals for Quali ackets/ order submittals
• Maintains information to support ISO documentation per company guidelines.
• Writes and/or gives expertise to operating instructions pertinent to area of expertise