- Have you previously applied to a role at EarnIn?
- Should you receive an offer, this will be used for offer and onboarding purposes.
-
Operations Manager/Head of Operations
6 days ago
Apto Palo Alto, United StatesAbout The Role · We are searching for an experienced and self-driven Operations Manager/Head of Operations who will report directly to our CEO. As the Operations Manager/Head of Operations, you will work to manage and optimize the general operations of Aptos Labs. This is a high ...
-
Operations Manager/Head of Operations
1 week ago
Apto Palo Alto, United StatesAbout The Role · We are searching for an experienced and self-driven Operations Manager/Head of Operations who will report directly to our CEO. As the Operations Manager/Head of Operations, you will work to manage and optimize the general operations of Aptos Labs. This is a high ...
-
Operations Manager, RegLab
1 week ago
InsideHigherEd Stanford, United StatesOperations Manager, RegLab - Stanford Law School School of Law, Stanford, California, United States Research May 29, 2024 Post Date 103442 Requisition #The Regulation, Evaluation, and Governance Lab (RegLab) at Stanford University is hiring a full-time Operations Manager to ...
-
Operations Manager
3 weeks ago
Blue Sky Outdoor Menlo Park, United StatesJob Description · Job DescriptionOperations Manager · About the Company: · Blue Sky Outdoor is a well-established, successful, local company that sells high-end shade products and outdoor furnishings, including commercial-grade umbrellas, cabanas, and custom-designed pergolas. Ou ...
-
Operations Manager
2 weeks ago
Blue Sky Outdoor Menlo Park, United StatesJob Description · Job Description · Operations Manager · About the Company: · Blue Sky Outdoor is a well-established, successful, local company that sells high-end shade products and outdoor furnishings, including commercial-grade umbrellas, cabanas, and custom-designed pergola ...
-
Operations Manager
2 weeks ago
Private Medical Menlo Park, United StatesJob Description · Job DescriptionSalary: $140K-$145K/year based on experience · FYI: this is an onsite role, M-F, traditional business hours at our Menlo Park office · Who are we? · Private Medical has spent the last 20 years creating a new category of concierge medicine — privat ...
-
Trainee Operations Management Traffic
3 weeks ago
FusionWorks Mountain View, United StatesAbout the Company · We are a municipal multiservice specialist for supply and disposal as well as services in the public sector. This makes us the most important and economically successful holding company in the city of Neubrandenburg. Horizontal cooperation and economic interco ...
-
Research Operations Manager
22 hours ago
Stanford University Palo Alto, United StatesThe Department of Anesthesiology, Perioperative and Pain Medicine, at Stanford University's School of Medicine, is seeking a Research Operations Manager to lead and manage the daily operations and administrative responsibilities of Anesthesia's research operations team. We are a ...
-
Business Operations Manager
1 week ago
CloudEagle Palo Alto, United States[Full Time] Business Operations Manager at (United States) | BEAMSTART Jobs · Business Operations Manager · United States · Date Posted · 22 Aug, 2023 · Work Location · Palo Alto, United States · Salary Offered · $ — $ yearly · Job Type · Full Time · Experience Required · 3+ y ...
-
Business Operations Manager
1 week ago
Stanford University Palo Alto, United StatesThe Stanford University Department of Public Safety exists to provide a safe, secure atmosphere which is conducive to freedom of expression and movement, for all people and their property at Stanford University, within the constraints of the Federal, State, and Local laws and ord ...
-
Hotel Operations Manager
3 weeks ago
Radiate Hospitality, LLC Palo Alto, United StatesJob Description · Job DescriptionWho We Are... · Since 1973, Radiate Hospitality (formerly known as BPR Hotels) has developed and managed unique hotels that were designed to create lasting memories. We strive to bring real passion and creativity into every project. As a family-ow ...
-
InsideHigherEd Stanford, United StatesAdministration and Operations Research Manager School of Medicine, Stanford, California, United States Administration Apr 23, 2024 Post Date 101957 Requisition #The Department of Anesthesiology, Perioperative and Pain Medicine, at Stanford University's School of Medicine, i ...
-
Research Operations Manager
2 weeks ago
Stanford University Palo Alto, United StatesThe Department of Anesthesiology, Perioperative and Pain Medicine, at Stanford Universitys School of Medicine, is seeking a Research Operations Manager to lead and manage the daily operations and administrative responsibilities of Anesthesias research operations team. We are a wo ...
-
Senior Operations Manager
1 week ago
Opus 1 Music Studio Palo Alto, United StatesWith over 1400 monthly active students, 50 teachers, 3 locations with over 9000 sq/ft of premium facility, Opus 1 Music Studio ) is a leading music school in Palo Alto and Mountain View. · We provide Piano Lessons, Violin, Cello Lessons, Guitar Lessons, Voice Lessons for All Age ...
-
Care Operations Manager
2 weeks ago
Earnin Compliance Team ActiveHours Inc. Palo Alto, United StatesAbout Earnin: · Earnin is a community-supported financial platform with a suite of tools that let people take control of their financial future. Earnin started out by solving one of the greatest – and least discussed – inequities in the American financial system: the practice of ...
-
IT Operations Manager
3 weeks ago
Samsung SDS America Mountain View, United StatesSamsung SDS America is looking for a highly accomplished and results-driven IT Operations Manager to lead a dynamic team of 19 members comprising of tier 1 and tier 2 IT Operations staff across multiple locations and time zones in the US. The successful candidate will oversee all ...
-
Operations Manager, RegLab
2 weeks ago
Stanford University Stanford, United StatesThe Regulation, Evaluation, and Governance Lab (RegLab) at Stanford University is hiring a full-time Operations Manager to join our rapidly growing team · Note: Only internal candidates are being considered for this position. · About Us: Stanford RegLab is a social impact lab t ...
-
Business Operations Manager
2 weeks ago
Robinhood Menlo Park, United StatesJoin a leading fintech company that's democratizing finance for all.Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financi ...
-
Business Operations Manager
3 days ago
META Menlo Park, United StatesMeta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further ...
-
Program Operations Manager
1 week ago
CEA Consulting, Inc. Menlo Park, United StatesThe William and Flora Hewlett Foundation, based in Menlo Park, California, seeks a Program Operations Manager for its Environment Program. · About the Foundation · The William and Flora Hewlett Foundation invests in creative thinkers and problem solvers working to ensure that p ...
Care Operations Manager - Palo Alto, United States - Earnin
Description
Earnin is a community-supported financial platform with a suite of tools that let people take control of their financial future.
the practice of employers paying workers bi-weekly. Earnin's core product, Cash Out, allows people to access the pay they've already earned. There are no loans or hidden costs. People pay what they choose.
Other products include:
Balance Shield, which helps prevent overdrafts, a financial calendar that helps people budget and schedule payments, and Tip Yourself - a revolutionary free social savings app.
Funding:
Series C, current funding partners include Andreessen Horowitz, DST, Matrix Partners, Ribbit Capital, Felicis Ventures and March Capital.
Join us and help build a new financial system focused on fairness and people's needs.
You can help make a difference.
Position Summary:
As a Fintech company where customer experience (CX) is an integral function, our success relies highly on effective operations and actionable insights to deliver a world-class customer experience through our large-scale 24x7 operations supporting various channels.
We are looking for an enthusiastic leader and people manager to own and drive customer support (CS) operations for our Earnin in-house benchmark team.
The benchmark team is a small yet mighty internal team that helps us set the standard regarding superb customer care and take on early products and features that require customer care during incubation periods.
The ideal candidate is well-versed in managing and motivating employees, scaling customer care teams and operations, utilizing tools, project management, and process improvements to drive phenomenal customer experiences, agent efficiency and cost reduction.
The ideal candidate demonstrates a sense of urgency, loves challenges, manages complex problems, and partners with cross-functional parts of the business to execute and drive outcomes.
The US base salary range for this full-time position is$112,500-$137,500 + equity + benefits. Our salary ranges are determined by role, level, and location. This will be an in office role (Palo Alto, CA).What You'll Do:
Define, own, manage and scale the Earnin benchmark team, including processes, procedures, workflows, and escalations end-to-end.
Manage, engage and motivate the benchmark team. Team retention and performance.
Align with senior leadership on team KPI targets, responsibilities and obligations, closely monitor and review performance, and keep our partners accountable.
Keeping efficiency and effectiveness top of mind, design and manage the workflows of customer support channels, including escalations end-to-end and meet or exceed escalations response time SLA for the benchmark team.
Partner closely with Product and IT teams to manage roadmap for benchmark care tools improvements (CRM, AI, homegrown tools)Collaborate cross-functionally with IT, Product, and Engineering on the selection, customization and use of CX systems, applications and other technology tools to support automation and optimization of the benchmark team and workflows.
Partner with Product and Engineering teams to improve products, processes and the resulting customer experience for our community: Own the lifecycle of CX incidents from first report ⇒ full resolution related to your team.
Create and manage benchmark<>Product feedback loop process regularly sharing product insights and highlighting opportunities.Analyze data and insights to identify and share opportunities to improve product and service quality.
Keep the benchmark team methodology alive and aligned to our vision.
Hire and train backfills for the benchmark team
What We Look For:
Bachelor's degree or equivalent experience.
3+ years experience managing CS operations for a rapidly growing organization preferably FinTech and/or financial services.
Proven experience with leadership, business acumen, problem solving, critical thinking and analytical skills in financial services or highly regulated industry.
Ability to collaborate with team members, and assist with maintaining a highly motivated team.Outstanding interpersonal skills and empathy for customers.
Highly organized and comfortable planning and leading projects involving cross-functional stakeholders.
Outstanding written and verbal communication with all levels of the business from C-level to Customer Support.
Ability to lead and execute with a sense of urgency to achieve business outcomes.
Hands-on and willing to get hands dirty on execution.
Are you legally authorized to work in the country that this role is based?
Will you now or in the future require sponsorship for employment visa status?
For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in EarnIn's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.
military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.
military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.
military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self-Identification of DisabilityForm CC-305
Page 1 of 1
OMB Control Number
Expires 04/30/2026
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in EarnIn's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
GenderPlease select
Gender
Are you Hispanic/Latino?
Please select
Are you Hispanic/Latino?
Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.
military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.
military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.
military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran StatusPlease select
Veteran Status
Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status
Please select
Disability Status
PUBLIC BURDEN STATEMENT:
According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.
This survey should take about 5 minutes to complete.#J-18808-Ljbffr
