Customer Service Specialist - Orlando, United States - GTT, LLC

Description

Customer Service Specialist
Contract Duration 12+ months


Job Description:
Customer Service Specialist will handle inbound and outbound calls in a call center.
This will be within the Professional Services Division of Acelis Connected Health.

You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints.

The role includes providing testing support, product overview, and basic technology instructions.
Customer Service Specialists provide general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring.
Bilingual-English/Spanish candidates are preferred, but not required.


Job Responsibilities:
Handling of Inbound and Outbound customer calls.
Must have excellent phone etiquette.
Collects, receives and records INR and other results.
Utilizes call scripting provided when conducting patient phone calls.

Contact the physician for INR results based on the clinic's reporting preferences and as outlined by Acelis Connected Health policies and procedures.

Monitors and assists customers with adherence to prescribed test frequency.
Promotes the use of digital platforms
Provides assistance in the use of digital platforms
Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.
Responsible for time management, adherence to schedule, and attendance.
Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.


Education and Experience:

Required:
High School Diploma/GED
2+ years of experience in a Customer Service environment.
Working within a Call Center environment and working off a que
Would prefer experience in healthcare, and the medical environment, but not required.
High attention to detail and good attendance must be a top priority.
Proficient with MS Office suite (Word, Excel, Outlook)
Strong verbal and written communication with the ability to effectively communicate at multiple levels in the organization.


Notes:

Language:
Bilingual-English/Spanish candidates preferred, but not required
Schedule- This is strictly an ONSITE position- Monday-Friday-Located in either Orlando, FL or Livermore, CA


Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund


About The Company:

Our client is a globally diversified healthcare company with a central purpose to help people live their healthiest possible lives.

They offer a broad portfolio of market-leading products that align with favorable long-term healthcare trends in both developed and developing markets.

Working with this company, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges while experiencing myriad cultures, geographies, and technologies.

They are creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love.

It serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products, and branded generic medicines.

If you are looking for a great company to work for, look no further because our client has received an average of a four-star rating from its thousands of employees that have written positive reviews on Glassdoor and Indeed.

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