- Organize, confirm and process guest check-ins/check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
- Use computer system to make reservations, check-in and check-out hotel guests, process payments
- Maintains current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
- Post and balance room charges to guest's accounts in order to keep these accounts current and correct at all times.
- Ensure guest and hotel safety by knowing all safety, security and emergency procedures
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments in an effort to provide/obtain pertinent information needed to ensure proper guest service is provided.
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
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Front Desk Agent
6 days ago
Aimbridge Hospitality Reno, United States Part timeAimbridge Hospitality - Courtyard Reno Downtown [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, ma ...
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Front Desk Agent
1 week ago
Grand Sierra Resort & Casino Reno, United StatesOrganize, confirm and process guest check-ins/check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Perform tasks such as answering phones, maintain a cash drawer, operate office equipment Use computer system Front Desk, Agent, Skills, Hot ...
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Front Desk Agent
1 week ago
Aimbridge Hospitality Reno, United States Part timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
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Front Desk Agent
4 days ago
Aimbridge Hospitality Reno, United States Part timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Front Desk Agent
4 hours ago
Aimbridge Hospitality Reno, United States Part timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
3 days ago
Aimbridge Hospitality Reno, United States Part timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
1 week ago
Aimbridge Hospitality Reno, United States Part timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
1 week ago
Aimbridge Hospitality Reno, United States Part timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
2 weeks ago
Aimbridge Hospitality Reno, United States Part timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Front Desk Agent
2 weeks ago
Aimbridge Hospitality Reno, United States Part timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Front Desk Agent
1 week ago
Aimbridge Hospitality Reno, United States Part timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Front Desk Agent
2 days ago
Aimbridge Hospitality Reno, United States Part timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Front Desk Agent
1 week ago
Grand Sierra Resort and Casino Reno, United States*Candidates may be 16 years or older to apply · ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Other duties may be assigned. Organize, confirm and process guest check-ins/check-outs and adapt for any changes · Secure payment, verifying and adjusting billing as nee ...
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Front Desk Agent
6 days ago
Aimbridge Hospitality Reno, United States Part timeOverview · As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the glob ...
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Hotel Front Desk Agent
2 days ago
Peppermill Casino Reno, United StatesThe Front Desk Agent is responsible to check in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. · Qualifications: · • Customer service experience preferred. · • Must have previous cashiering experience. · • Must have 10 key and t ...
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Western Village Front Desk Agent
5 days ago
Peppermill Casino Sparks, United States#WorkHardHaveFunPeppermill · Providing the best hotel service and amenities is an art that Western Village has perfected over 40 years. · Western Village employees are given the tools from the first day to make a difference and be a part of meaningful experiences with guests and ...
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Front Desk Agent
1 week ago
Hyatt Hotels Corporation Incline Village, United StatesAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Desk Agents are responsible for the guest registration process and communicat Front Desk, Agent, Benefits, ...
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Front Desk Agent
3 days ago
Island Hospitality Truckee, United StatesOur team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication sk ...
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Front Desk Agent
2 days ago
Island Hospitality Management Truckee, United StatesJob Description · Job DescriptionDescription:Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism an ...
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Flight billing
2 weeks ago
Sapphire Technologies Sun Valley, NV, United States Freelance**Your Responsibilities** · You will be responsible for independently checking and accurately invoicing all transportation services purchased by FERIEN Touristik for our guests in Sun Valley, NV. · - Checking incoming invoices for accuracy, price, quantity, and items · - Booking ...
Front Desk Agent - Reno, United States - Meruelo Group
Description
*Candidates may be 16 years or older to applyESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Previous hotel reservation experience required. At least 6 months of guest service experience. 2 years minimum practical experience; any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
EDUCATION
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
LANGUAGE SKILLS
Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company. Must possess a strong attention to detail and presentation skills.
Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percent, and to create and interpret bar graphs.
REASONING ABILITY
Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
OTHER QUALIFICATIONS
Must be a minimum of 16 years of age. Must be proficient in Microsoft Office Products: Word, Power Point, Publisher, Outlook; expert in Excel. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. Preferred to have knowledge of hotel based systems- AS400, Passkey, and Delphi).
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.
