Hotel Manager - Kailua - Stash Talent Services

    Stash Talent Services
    Stash Talent Services Kailua

    2 days ago

    $55,000 - $95,000 (USD) per year *
    Description

    We are seeking an experienced and motivated Overnight Front Office Manager to oversee all aspects of front office operations during the overnight shift at a luxury resort property. This role is responsible for ensuring smooth guest arrivals and departures, maintaining brand standards, and leading a small overnight team focused on exceptional service and safety.

    Key Responsibilities

    • Oversee the overnight front office operations, ensuring all standards and procedures are consistently maintained.
    • Provide leadership and direction to overnight staff including front desk, concierge, bell, and security support.
    • Ensure all guest interactions are handled promptly and professionally, resolving issues and service recovery situations effectively.
    • Maintain complete knowledge of hotel services, policies, rates, and occupancy levels to support operational needs.
    • Monitor and assist with check-in/check-out procedures, billing accuracy, and night audit functions.
    • Conduct nightly property walk-throughs to ensure cleanliness, safety, and operational readiness.
    • Prepare and adjust staff schedules, monitor attendance, and coordinate shift coverage as needed.
    • Maintain accurate records, including financial transactions, guest incidents, and shift reports.
    • Train and coach overnight team members to deliver consistent, high-level guest experiences.
    • Collaborate with day leadership teams to communicate any operational updates, guest feedback, or maintenance concerns.

    Qualifications

    • Minimum 2 years of experience as a Front Desk Supervisor or Assistant Manager, ideally in a luxury or upscale resort environment.
    • Strong leadership and problem-solving skills, with the ability to make sound decisions under pressure.
    • Excellent organizational and communication abilities.
    • Proficiency with property management systems and front office software.
    • High attention to detail, professional demeanor, and commitment to guest satisfaction.
    • Ability to work independently and manage multiple priorities overnight.
    • Must be able to lift up to 30 lbs and remain active throughout the shift.

    About the Property


    This role is based at a luxury oceanfront resort on the Big Island of Hawaii, known for its serene atmosphere, unique guest accommodations, and commitment to authentic cultural experiences. The property offers a refined yet relaxed environment, emphasizing service excellence and respect for the local community and natural surroundings.


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    * This salary range is an estimation made by beBee
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