Desktop Systems Specialist - Fremont - Winmax Systems

    Winmax Systems
    Winmax Systems Fremont

    4 days ago

    Description

    Title:
    Desktop Systems Specialist


    Location:
    Fremont,CA

    Contract:12+ Month


    Job Description:
    Device Imaging & Configuration
    Performs Windows imaging using Lam-standard provisioning methods (Autopilot/Intune, Entra ID join, compliance policy application)
    Configures devices according to Lam's security requirements including BitLocker/full-disk encryption, endpoint compliance validation, and baseline policy enforcement
    Troubleshoots imaging failures, driver issues, network-related setup errors, and post-image provisioning defects
    Staging, Validation & Deployment
    Stages devices for user pickup or shipment by completing quality assurance checks, labeling, hardware inspections, peripheral matching, and accessory preparation
    Validates device readiness by confirming compliance posture, device health, account authentication flow, and proper enrollment in Lam management systems
    Executes refresh workflow steps in accordance with standardized refresh processes and service readiness timelines
    Operational Coordination & Escalation
    Collaborates closely with DSS Leads, Service Desk, GEM/Endpoint Engineering, ITAM/HAM, and Logistics teams to resolve technical blockers and fulfill refresh commitments
    Escalates complex provisioning problems with detailed reproduction steps and diagnostic information
    Documentation & Compliance Tracking
    Maintains accurate provisioning records, device status updates, and compliance documentation within ServiceNow
    Ensures all asset updates (assignment, location, classification, lifecycle status) are completed with 100% accuracy
    Supports audit requirements by documenting provisioning steps, exceptions, and any deviations from standard process
    Process Improvement & Knowledge Sharing
    Participates in process improvement activities, root-cause reviews, and post-project debriefs to refine imaging and provisioning methods
    Provides training, guidance, and mentorship to new provisioning technicians, promoting consistency, quality, and strong customer service culture within DSS

    Skills:
    Experience with Windows provisioning (Autopilot, Intune, Entra ID)
    Strong technical troubleshooting skills for hardware, imaging, and OS deployment issues
    Familiarity with enterprise compliance controls (BitLocker, device health policies, corporate security baselines)
    Ability to maintain highly accurate records in ServiceNow or similar ITSM/ITAM systems
    Excellent communication skills and ability to coordinate with both technical and non-technical stakeholders
    Ability to lift, move, and stage hardware as part of daily provisioning workflow

    Education:
    Prior Desktop System Specialist or Service Desk experience
    Experience supporting high-volume refresh or deployment projects
    Knowledge of corporate hardware standards, ITAM workflows, and device lifecycle management

    Top skills:

    Soft skills:
    Highly effective in handling high-pressure situations, building trust through clear communication, and delivering best-in-class professional support.

    Troubleshooting:
    Ability to diagnose and resolve hardware/software issues, including Windows 11 upgrades, imaging, standard break/fix issues, etc.

    Cross-Functional Collaboration:
    Ability to adapt quickly and assist across different functional areas of DSS when needed. (i.e., asset management team, new hire setup, etc.)

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