Director, Product Design - New York - Capital One

Description

Product Design Director Job Description

We are seeking a Product Design Director to join our Experience Design, Become, Spend, and Pay team at Capital One. The BSP portfolio onboards customers to the value of being a Capital One customer, then helps people make smart choices about their money - anticipate, understand and manage where it goes; pay for bills and purchases with confidence; and avoid any disruptions to spending.

Money goals are life goals. We help customers invest in the everyday quality of their lives, and navigate life's biggest challenges. Our goal is to elevate and weave these experiences into the fabric of our ecosystem, as much as money is inextricably woven into the fabric of life.

The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

Role Expectations

This role will leverage your exceptional design skills to lead high-impact, highly complex projects and define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives. You will collaborate deeply with our research teams and Product and Tech leadership and apply your expertise to elevating the quality and maturity of the design practice at Capital One.

• Critique and edit the work of more junior UX and UI designers and proactively identify and pursue opportunities to co-design and collaborate with them to elevate UX and UI, visual design, and animation quality from concept to market launch.
• Serve as the sole or lead UX and UI designer on highest-leverage bodies of work identified by self and senior leaders - applying a full-breadth of discipline skills from setting the design strategy to designing the full flow and components.
• Lead activities to contribute to the evolution of Capital One's Design System, creating new patterns and novel approaches to that push on the boundaries of constraints to simplify experiences.
• Create and implement practices & tactics for UX and UI designers to flair on many solutions that balance customer needs, business requirements, technical constraints, and novel approaches.

About This Role

This is an individual contributor role but may involve leading a team in the future. As a Product Design Director, you will serve on the Become, Spend, and Pay senior leadership team and partner with our team leaders, UX and UI designers, researchers, and other stakeholders to improve the quality of our experiences.

You can expect to:

• Maintain close relationships with product, tech, and marketing peers to drive work to market.

Here are some of the expected competencies for this role:

• Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One.
• Leadership: Provide guidance, direction, and mentorship to other design roles, such as UX design, content design, research, operations, design strategy, service design, and motion design, and lead complex projects, directing the work of junior designers.
• Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.
• Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors, and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
• Problem-Solving: Brings innovative solutions, clearly articulates constraints and balances facts, priorities, technical limitations, and data to inform decision-making.
• Collaboration: Connect the dots across teams, portfolios, platforms, and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery, and elevate the value of design.
• Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data, and research insights to make the complex accessible, influence senior stakeholders, and achieve impactful results.

Requirements

We are looking for someone with a strong portfolio demonstrating your leadership, process, results, and impact. Here are the basic qualifications:

• At least 10 years of experience in a product design role.

And here are the preferred qualifications:

• 10+ years of experience working with and contributing to an established design system.
• Has experience in a design toolkit that spans product design, service design, design strategy, and content design.
• Experience leading high-impact, highly complex projects from strategy through delivery to market.
• Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models.
• Experience working within an established design system.
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions.
• Expertise with design and prototyping tools such as Figma.
• Experience managing an interdisciplinary design team.
• Track record of guiding, mentoring, growing, and inspiring design teams.
• Proficiency in business case development, grounding product and user experience decisions to business value.
• Exceptional written and verbal communication skills.
• Exceptional interpersonal skills and relationship building across complex organizations.
• Exceptional people management and development skills.

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.