- Provide department leadership for knowledge, monitoring, and management of application functioning and performance.
- Develop, revise, and carry out maintenance schedules and processes for all environments; act as subject matter expert.
- Identify, diagnose, and resolve or escalate errors that arise from scheduled processes.
- Act as subject matter expert for end-users and provide production support to keep them informed of any operational issues that arise including business impact and plans to resolve.
- Develop and maintain system user guide and work procedures for all primary processes as well as provide end user training on system and procedures.
- Proactively identify opportunities for system, interface and process improvement on all assigned systems. Work with manager and business users to prioritize and implement solutions accordingly.
- Partner with other IT staff and vendors to manage and improve interfaces between applications.
- Oversee development, maintenance and execution of lifecycle plan to include testing plans, release roadmaps and change pack coordination for systems and applications.
- Administer user security on assigned highly complex systems
- Monitor and support all data exchanges either directly or via vendor. This includes verifying the transmission/receipt of all required data with entities such as CMS, Oregon Health Authority, etc.
- Provide technical support during the annual open enrollment period for essential systems.
- Work closely with the project management team for the timely completion for projects.
- Maintain professional, service-oriented relationships with all stakeholders including other IT staff, internal customers, external customers, and vendors.
- Meet department and company performance and attendance expectations.
- Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
- Perform other duties as assigned.
- Adaptability
- Building Customer Loyalty
- Building Strategic Work Relationships
- Building Trust
- Continuous Improvement
- Contributing to Team Success
- Planning and Organizing
- Work Standards
- We are committed to doing the right thing.
- We are one team working toward a common goal.
- We are each responsible for customer service.
- We practice open communication at all levels of the company to foster individual, team and company growth.
- We actively participate in efforts to improve our many communities-internally and externally.
- We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
- We encourage creativity, innovation, and the pursuit of excellence.
Senior Application Administrator - Bend, United States - PacificSource
Description
Looking for a way to make an impact and help people?
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
Position Overview: Provide leadership for assigned enterprise application systems across development, test, and production environments. Oversee entire business process and ensure the successful execution of regularly scheduled and ad hoc jobs required to support specific business processes. Identify and troubleshoot errors that arise so issues can be resolved or escalated to other technical staff or vendors for resolution. Manage the scheduling, user-level security, and other administrative functions for assigned systems; delegate to more junior Administrators when appropriate. Manage vendor teams to coordinate upgrade, patching, and support activities. Actively work to identify and implement opportunities for continuous improvement on all key operational processes. Manage time and requirements expectations to ensure a high degree of stakeholder and user satisfaction.
Essential Responsibilities:
Supporting Responsibilities:
SUCCESS PROFILE
Work Experience: Minimum of 5 years of application administration experience required. Experience in health insurance, Medicare or Medicaid preferred. Experience working with Trizetto/Cognizant and/or Edifecs applications is strongly preferred.
Education, Certificates, Licenses: BS, BA, AS or AA in Computer Science or related work or equivalent work experience. Azure certification is preferred.
Knowledge: Basic troubleshooting and problem-solving skills in a highly compliance-oriented environment. Experience in DevOps, Streaming Architecture, Scripting and Automation, and Infrastructure as Code practices and technologies preferred. Demonstrate a capability to provide technical leadership for a group of Application administrators. Ability to define and prioritize problems and manage workload without direct supervision.
Competencies
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.
Skills:
Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, TeamworkOur Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
Physical Requirements:Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer:This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.