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Patient Access Manager- Full Time- Mary and Elizabeth - Louisville, United States - UofL Health
Description
Overview:
We are Hiring.
Location: Mary and Elizabeth
1850 Bluegrass Ave, Louisviolle, KY 40214Shift: Days: 1st Shift
About Us
UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.
With more than 12,000 team membersphysicians, surgeons, nurses, pharmacists and other highly skilled health care professionalsUofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
Our Mission
As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.
Job Summary
Oversees the scheduling, orders management, insurance verification, pre-authorizations, financial counseling, and all points of patient registration for the University of Louisville and Brown Cancer Center. This position will lead the registration teams including supervisors, educators, analyst, and coordinators promoting a team approach, competent and accountable environment to produce successful outcomes of all patient encounters. This includes oversight of department operations 24/7. Maintains solid knowledge of the Registration systems with thought and collaboration to ensure regulatory compliance and financial performance objectives are achieved that are related to clinical and revenue cycle initiatives. The ability to communicate effectively with all types of people at all levels is critical. Contributes to the budget process and assures the operations of the Registration department achieves and maintains financial viability.
The aptitude to analyze data and provide written summary and/or presentation of findings and recommendations. Ability to lead intra/interdepartmental process improvement teams. Excel, Word, and Power Point aids are important components of communication.
Responsibilities:JOB RESPONSIBILITIES
Provides leadership to the Patient Access department through example and mentoring.
Monitor patient wait time and identify ways to improve the patient experience.
Managing the process to reduce duplicate medical record and account numbers; identifying
ways to prevent the occurrence.
Guarantees all team members are familiar, understand and abide by the EMTALA regulations as
it relates to registration.
Assures processes are in place that insurance coverage is verified at point of registration and
benefits are obtained within 24 hours of admission.
Identify reasons for write-offs for scheduled tests not meeting medical necessity and implement
procedures to decrease denials.
Encourages up-front collections; identifying ways to continually increase collections prior to
service and at time of registration.
Manages overtime and other departmental expenses within budget; analyzes month-end
expenses actual to budget. Provides explanation for variance overages and reasons for any
significant expenses under budget. Minimizes supply inventory using just in time method to
prevent overstocking.
Contribute to positive business results by maintaining a workplace characterized by high
performance, mutual support and respect, and teamwork.
Regularly search for and identify opportunities for quality and process improvement resulting in
improved efficiency and increased productivity.
Responsible for keeping staff up to date with any specific policy changes.
Prepare weekly report summarizing inventory statistics, staff productivity and collections
performance.
Identify deficiencies in staff performance and backlogs in inventory statistics in a timely manner
and act to address outstanding issues.
Maintains in-depth knowledge of the Registration system; actively participates in
conversion/upgrade processes; provides direction/instruction regarding systems issues to
others.
Keeps Revenue Cycle leadership abreast of issues and concerns that affect cash flow and/or staff
efficiency or morale.
Hold regular meetings with staff.
Other duties as assigned
MINIMUM EDUCATION & EXPERIENCE
Bachelors degree in business administration, management, or an equivalent combination of education and experience
3-5 years of practice management or call center management experience
Healthcare experience preferred
KNOWLEDGE, SKILLS, & ABILITIES
Effective leadership and analytical skills including working knowledge of Budget preparation and control, financial statement analysis, staffing models, scheduling, and telecom opportunities.
Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations.
Strong negotiation, interpersonal, written and oral communications skills.
Federal, state and HIPPA privacy regulations.
Health care trends; ambulatory care, managed care systems and clinical systems.
Telephone information technology systems.
Basic research methods and report writing techniques.
Interpersonal skills using tact, patience and courtesy.
Customer service expert.
Medical office procedures, methods and equipment, including computerized EPM and EHR systems.
WORKING CONDITIONS
Office environment; exposure to computer screens, noise and electrical energy; contact with physicians, staff, patients and the public.
Essential functions require maintaining physical condition necessary walking, standing and sitting for extended periods of time.
