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Chromeleon Systems - South San Francisco, United States - RxCloud
Description
About the job Chromeleon SystemsServices around Chromeleon system.
User Account Management (via CIDM)
Incident Management (via ServiceNow) - including but not limited to
o Troubleshoot computer systems (installation, uninstallation of software and drives on Windows OS)
o Troubleshoot hardware connection issues (co-ordinate with instrument services team or vendors as
necessary typical vendors include Thermo, Agilent, Waters)
o Troubleshoot Chromeleon software issues (co-ordinate with software vendor as necessary) o Co-ordinate with infrastructure and operations teams (like DBA, CIDM etc.)
o Troubleshoot configuration related issues (reporting, etc.)
Request Management (via Service Now) including but not limited to o Instrument configuration
o Chromeleon Installation
o Instrument Method configuration
Support with software installation during software upgrades and patch releases
Knowledge Management
Out of Scope
o Draft and maintain support run book or system admin document.
o Document unique issues (not covered within vendor support documentation) and corresponding fixes /
workaround.
Perform hardware re-calibration
Fixing software bugs or product limitation
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