Senior Account Manager - Topeka, United States - Medonehs

Description

As a Senior Account Manager, you will be the primary day-to-day contact for clients.

The Account Manager works collaboratively with other MedOne personnel to build and manage the service relationship with clients, their medical plan administrators, and broker partners.

Company Information
MedOne is a full-service pharmacy benefit manager (PBM) serving clients and members nationwide.

With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

Essential Job Functions
Build and maintain business relationships by providing prompt and accurate service to promote customer loyalty
First point of client contact for general inquiries such as escalated member issues, plan design questions, etc.
Assist with onboarding new clients
Manage client's pharmacy benefit design updates, projects, and follow-ups
Organize and maintain client documentation within and outside of CRM
Interact directly with internal and external clients to build positive relationships
Assist with establishing and managing client project parameters and requirements
Assist in creating, analyzing, and presenting prescription drug performance data and client-specific plan recommendations
Attend, present and record notes at client and vendor meetings
Serve as backup to the Member Advocate team when call volume is high
Research and resolve issues about eligibility, claim adjudication, and billing
Attend client benefit fairs and open enrollment meetings
Position Requirements
Bachelor's degree in business, marketing, or a related area or equivalent work experience in a related field
Intermediate knowledge of Microsoft Office products
3-5 years of relevant experience.
Strong time management and prioritization skills in an environment that can present frequent interruption
Strong listening, verbal, and written communication skills that convey understanding and clarity
Desire to educate and consult with clients and business partners to resolve issues and develop solutions
Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally

Ability to travel up to 25%, including some overnight stays and air travel, with a valid driver's license, insurance, and a reliable personal vehicle.

Work Hours | Location
Hybrid position based in Overland Park, Kansas
Full-time, salaried position, minimum 40 hours per week.
MedOne is an equal opportunity employer.
Job Offers are contingent on passing a background check and drug screen.

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