Customer Service Specialist - Irvine, United States - View Cleaners

Description

We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills.

If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you Responsibilities:

• Keep track of customer accounts and make updates with new account information as necessary
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Find patterns in customer complaints and bring them to the team for improvement
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries Qualifications:
• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Must have graduated high school, received a G.E.D. or equivalent
• Experience working in a customer-oriented atmosphere Compensation: $18 - $25 hourly

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