- Collaboratively solving customer problems
- Providing proactive support advice
- Creating self-help tools for customers
- Acting as the voice of the customer to ensure a positive experience
- Supporting incidents with product and system issues
- Own, troubleshoot, and resolve complex technical issues
- Research customer problems promptly and provide direct follow-up
- Collaborate with team members for quick solutions
- Frame issues independently and drive resolutions effectively
- Provide insights and decision-making in high-impact situations
- Support customers with a variety of technical queries
- Attend customer calls and maintain issue ownership
- Interact closely with other departments for issue resolution
- Strong understanding of computer systems, networks, and application support
- Excellent interpersonal and problem-solving skills
- Ability to work autonomously and prioritize effectively
- Passion for customer service and issue resolution
- Proficiency in documenting technical issues
- Curiosity for continuous learning
- 5-10% Travel required
- Associate's degree or technical certification in relevant fields
- Minimum 1 year of customer support experience
- Minimum 3 years of relevant customer support experience
- Experience in the healthcare industry
- Certification in relevant technical areas
- Advanced troubleshooting abilities
- Strong knowledge of SQL and computer systems
- Proficient in help desk software
- Excellent communication and presentation skills
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Technical Support Engineer - Cranberry Twp, United States - Omnicell
Description
Job Title: Technical Support Engineer
The Technical Support Engineer will provide technical support to customers, internal technical support staff, and field support staff, focused on diagnosing, troubleshooting, and repairing products. Responsibilities include troubleshooting issues in areas such as mechanical, hardware, and pneumatic failures, software problems, network analysis, and user-related queries.
Key aspects of the role:
The ideal candidate is a passionate multitasker with strong communication skills, committed to delivering outstanding customer service and aligning with company priorities.
Responsibilities:
Required Knowledge and Skills:
Basic Qualifications:
-or-
Preferred Knowledge and Skills:
Omnicell, founded in 1992, is dedicated to enhancing pharmacy care through innovative solutions. Their portfolio includes robotics, smart devices, software, and expert services to boost business and clinical outcomes. Join a company that values innovation, mission-driven work, relationships, and integrity. Transform the pharmacy care delivery model and contribute to a healthier world through inclusive initiatives and employee well-being programs. Job ID: 2841. Job Category: Packaging Support. Posting Date: 05/17/2024. Job Schedule: Full-time. Location: Cranberry Township, PA, United States. Job Level: Entry Level. Omnicell is an equal opportunity employer.
