Global Category Manager - Los Angeles, United States - Telefonica

Description

(Senior) Global Category Manager (m/w/d) Customer Care

Job Objective:

To support effective and efficiently the day-to-day activity associated with purchase processes of Customer Care activities and Temporary Work, as well as the reporting activities associated, satisfying the requirements of the different Telefnica Group companies and promoting the capture of synergies, with focus on strategic negotiations, local objectives, globalstrategy of the category and savings.

Main responsibilities/Key Accountabilities:

Manage effective and efficiently the Customer Care and Temporary Work Global Categories of Procurement, across Telefnica Groups footprint in Europe and Latin America.

Manage purchases for the applying category according to Telefonicas Procurement Model, mainly for purchases of medium and high complexity (Global purchases) that require a high level of specific/technical knowledge of Customer Care activities.

Manage the global purchases of Customer Care, defining the purchase strategy oriented to obtain the best results in the negotiation and the satisfaction of the internal stakeholders, working together with Local Procurement teams and lead the negotiations with the suppliers.

Fulfil the purchase processes accurately, including recording of the purchase information in the procurement systems (GEP).
Definition and implementation of the main negotiation plan. Identify the requirements from all the countries, defining the strategies, savings and optimal provider map.
Interact with OBs (senior and operational level) to ensure engagement and support for their necessities.

Contribute to homogenizing the specifications of the services that you manage, with the aim of easing the purchase management, taking advantage of the existing synergies and improving the negotiation results.

Develop and execute a Vendor Management strategy in order to satisfy the needs of our Suppliers related to the sourcing services we provide.

Develop the Strategy Roadmap for the Categories under your responsibility and present it to the Companys Leadership and to the OBs (Operating Businesses).

Job profile
Engineering, Business Administration, relevant studies or experience according to the required Categories.

• 5 years of proven experience in managing Customer Care area. Other alternative or complementary experience will be considered in cases where the targeted experience is shorter.

Leadership and influencing skills, particularly within international matrix organizations.
Flexibility and stress tolerance.
Global and Strategic vision.
Commitment to Customers. Client-focused skills.
Results and objective oriented. Contribution to results.
Innovation skills.
Fluent Spanish and English. Portuguese and German are appreciated.

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