Service Dispatcher - Tonawanda - John W Danforth Company

John W Danforth Company Tonawanda

4 days ago

Full time

Description

Job Title: Service Dispatcher

We are a leading mechanical contractor in the Northeast, and we're seeking a highly organized and customer-focused individual to join our team as a Service Dispatcher.

This role involves providing administrative and operational support, including scheduling, documentation, and customer communication. You will also be responsible for inventory and parts management, ensuring timely and accurate procurement, tracking, and parts processing. Additionally, you will assist field technicians and act as a dispatch backup to ensure smooth service operations.

Key Responsibilities:

Provide customers with accurate information and deliver prompt, courteous service to ensure satisfaction.
Oversee order tracking, price quotations, T&M processing, payroll inputs, service report audits, and maintain filing systems.
Collaborate with the HVAC Service Manager and Service Dispatcher to provide field technicians with essential paperwork, training resources, certifications, uniforms, and additional assistance as needed.
Facilitate customer interactions by helping with paperwork, forms, follow-ups, letters, and additional support as needed.
Work with the HVAC Service Dispatcher to coordinate and schedule contractual maintenance appointments with customers and keep an organized and accurate schedule.
Dispatch field technicians and drivers as needed during busy season or for PTO coverage.
Execute various administrative tasks as required to support the team's operations.

Requirements:

Educational background: No specific formal education requirements exist for this role, but relevant experience is highly valued.
2-3 years of office experience in a professional setting; previous dispatch experience is a plus.
Proficient in Microsoft Outlook, Excel, and Word, with a strong ability to leverage these tools effectively.
Demonstrate outstanding phone etiquette that enhances customer interactions.
Foster a positive attitude and work environment, collaborating effectively with team members to achieve common goals.
Exhibit strong organizational abilities, excellent verbal and written communication skills, and the ability to prioritize tasks efficiently.
Possess integrity, enthusiasm, and a commitment to representing the company in a highly professional and positive manner.

We offer a competitive benefits package for eligible employees, including medical, dental, vision, life, disability, paid time off, 401(k), with company match, and participation in our Employee Stock Ownership Plan (ESOP). The estimated compensation range for this role is $45,000-$55,000.

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