Customer Service Representative - Saint Augustine, FL, United States - Veterinary Orthopedic Implants, Inc (Movora)

Veterinary Orthopedic Implants, Inc (Movora) Saint Augustine, FL, United States

5 days ago

Full time

Description

it's an opportunity to be part of a pioneering team that's leading the way in veterinary health.

you become an integral part of a movement that truly makes a difference – benefiting you, our team, the wider community, and pets across the globe.

It reflects our commitment to enhancing the lives and mobility of companion animals, embodying who we are and what we strive to achieve.

we provide the support and opportunities.
Your contributions help us advance veterinary health as one strong, skilled team.
We're dedicated to diversity, work-life balance, and ensuring everyone gets their fair share of rewards and recognition.

Movora is the place for leaders with the ambition to shape the future in our field of veterinary orthopedics and surgical solutions.

With decades of expertise in the advancement of animal health, we have the vision, drive and passion to lead and transform veterinary MedTech for many years to come.

Together, our team focuses on pet health and mobility as a single resource for industry-leading medical technology - from classroom to clinic, sharing the goal of extending and enhancing pets' lives.

Movora is looking to add Customer Service Representatives to our team. These Representatives will be the first line to supporting veterinarians, veterinary surgeons, and their patients.

The primary responsibility of the Veterinary Customer Success Representative is to foster customer loyalty through high-quality interactions with our customers, including Veterinarians and their staff, over the phone and/or through email regarding Movora products and services.

Promptly answer all inbound customer calls, determine customer's needs, and provide solutions for customer to ensure a high-level customer experience.

Work as a team to ensure phone coverage.
Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Maintain customer records by updating account information
Maintain open lines of communication with sales team to efficiently service customers.
Utilize Movora's, ERP system to accurately find products and shipping information to ensure accuracy for customer orders.
Minimum of two years (2) years of experience in a customer service position required.
Minimum of one (1) year of experience in the veterinary field required .
Strong phone contact handling skills and active listening
Problem Solving and Analysis along with the ability to maintain calm under pressure.
Prior experience utilizing Microsoft Office software to prepare correspondence, develop reports and enter customer data.

Customer Service – able to personally provide high level of interactive service to targeted customer base/market, building relationships and acting as internal company advocate.

Analytical Problem-Solving and Decision Making – able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact.

Organization & Time Management – able to work independently with minimal supervision, planning, scheduling and organizing professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail.

Adaptability to Change – able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment.

Systems & Software – proficient knowledge of Microsoft Office software applications.

Movora is the place for leaders with the ambition to shape the future in our field of veterinary orthopedics and surgical solutions.

With decades of expertise in the advancement of animal health, we have the vision, drive and passion to lead and transform veterinary MedTech for many years to come.

Together, our team focuses on pet health and mobility as a single resource for industry-leading medical technology - from classroom to clinic, sharing the goal of extending and enhancing pets' lives.

A well-rounded benefits program featuring medical, dental, vision, life insurance, short and long-term disability options, and an Employee Assistance Program.

Retirement Planning:
Participate in our 401(k) plan, with Movora matching 100% of your first 4% contribution. We also have programs such as Summer Hours from June to August.

Holiday & Personal/Sick Time:

You will also be provided with 40 hours of Sick/Personal time to be used for illness, doctors' appointments, school meetings for your kids, etc.

Movora offers six company-paid holidays and one floating holiday annually.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We believe that a diverse workforce enhances the quality and innovation of our work.

Join us in fostering an environment that promotes equal opportunities and celebrates diversity.

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact .

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