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- Create a strong first impression of Bradford Health Services to prospective clients, family members and referral sources by answering inbound calls, building rapport with those individuals, and gathering the initial information needed.
- Complete pre-admissions screenings with prospective clients and compare against established intake criteria, policies, and procedures to move patients forward in the pre-admission process where possible and to escalate for supervisor review where necessary.
- Where appropriate, speak with referral sources, family members and other patient stakeholders to gather relevant collateral information.
- Evaluate patient insurance and financial eligibility, and discuss financial terms with clients and family members.
- Use all information collected to motivate the patient into a decision-making process, helping them to understand the suggested level of care, and persuading them to start treatment as soon as possible.
- Advocate for potential clients both internally and externally to clear any roadblocks to admission.
- Appropriately collect, record, and convey pertinent client information to supervisors, clinical and medical teams, and other staff, as necessary.
- Provide referrals to patients where necessary, connecting them with appropriate resources in their areas.
- Send appropriate follow up materials - included screening summary letters, drug screens, etc – to referral sources where warranted.
- Follow HIPAA and 42 C.F.R. Part 2 regulations to always ensure the protection of patient health information.
- Complete all assigned on ongoing trainings and competencies.
- High school diploma required. Bachelor's degree preferred. CRSS certification a plus.
- Knowledge of chemical dependency preferred.
- Customer service and/or sales experienced required.
- Computer data entry skills required – type 40 wpm required. Customer Relationship Management software experience preferred.
- Be an example of our core values daily and hold yourself accountable to Bradford standards, policies and procedures.
- Must have excellent listening skills combined with ability to interpret and apply what you hear.
- Must possess strong attention to detail.
- Must be self-motivated and able to work under minimal supervision.
- Must be able to bond in a professional manner with potential patients and families.
- Must exhibit high energy level and convey care and empathy while answering calls and completing consultations.
- Must be emotionally and physically capable of functioning under stressful situations.
- Must be able to operate in a metrics driven culture.
- Must be able to work in a cooperative manner with co-workers, managers, patients, families and perspective patients and families.
- Possess a working knowledge of chemical dependency signs and symptoms in adults and adolescents.
- Possess a working knowledge of appropriate emergency, benevolent and/or self- help referral information.
- Must be able to accurately discuss all services Bradford provides.
- Ability to identify and escalate priority issues.
- Regular attendance, consistently punctual and dependable for all scheduled shifts.
- Displays a willingness to be flexible with daily schedule.
- Other duties as assigned.
- If recovering, two (2) years of continuous verifiable sobriety.
Admissions Counselor - Louisville, United States - Bradford Health Services
Description
POSITION SUMMARY
:This position will interact directly with potential clients and/or their family members as well as new and existing referral sources and other internal Bradford stakeholders to facilitate the pre-admission process. The goal of these interactions is to collect relevant information regarding the impact of chemical dependency and/or substance use disorder on the lives of potential patients and to motivate those individuals into taking appropriate action regarding suggested treatment.
II. PRIMARY DUTIES AND RESPONSIBILITIES:
III. ESSENTIAL JOB REQUIREMENTS:
A. Education and Experience:
B. Knowledge, Skills and Abilities: