Service Shop Supervisor - North Dallas, TX

Winners Work HerePremier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. · At PTG, our top priority is to be your employer of choice and to provide a ...

Job description

Winners Work Here

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service.

At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?
Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America.  We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?
When you join our team, you're rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:
Employee Discounts
Medical, Dental, and Vision Insurance
Life Insurance
Employee Assistant Programs
Paid Holidays and Paid Time Off
401k Plan with Employer Match
Training
Work-Life Balance
 
Here are some quick insights into this opportunity. We would love to discuss it with you in more detail

Service Shop Supervisor Responsibilities:

Maintains a high level of product and technical knowledge and practical experience through the study of technical manuals and bulletins, classroom training, communication with factory service representatives and actual hands-on experience
Maintains a skill summary of the technical staff and makes recommendations to service management regarding technical needs
Provides technical and administrative training for Technicians both in a classroom setting and on-the-job as directed and/or approved by service management
Provides timely on-the-job assistance to Technicians having trouble diagnosing and/or repairing vehicles
Reviews diagnostic results of any Technician performing new and/or unfamiliar diagnostic procedures, before major repairs are begun
Provides diagnostic and test drive assistance on the service lane as needed by the service sales staff
Personally quality checks and/or road tests the work performed on every vehicle with a major repair, every new vehicle within six months of its delivery date, and every vehicle worked on by a Technician experienced at the operation performed, or as directed by service management
Assists the service sales staff in properly documenting Repair Order complaint, cause, and correct information
Administers pay for the technical staff per company policies
Attends one group morning meeting per day to ensure proper conduct and impact
Meets individually with group leaders once a week to review group performance, and counsels them regarding all administrative and management matters
Meets with the Service Manager once a week to report on shop productions, and discuss any pending administrative or management matters
Monitors the manufacturer's technical certification programs to ensure all dealership Technicians have an opportunity to qualify with the highest possible scores
Keeps shop equipment in safe operating condition; stays informed about new equipment available in the marketplace, and makes objective recommendations regarding the purchase of such equipment
Directs the maintenance of shop "cleanliness" in accordance with company housekeeping policies and management directives
Coordinates repairs as necessary on the entire physical plant
Reports to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customers
Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the company's business
Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed
Performs various administrative tasks as directed by management
Understands and follows work rules and procedures
Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates
Follows lawful directions from supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Attends company meetings as required
Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy
Other duties as assigned

Service Shop Supervisor Requirements/Skills/Abilities:

Ability to lead a team to achieve departmental and organizational goals
Strong organization skills and ability to multi-task
Proficient knowledge of dealership's computer systems
Time Management skills and ability to prioritize
Excellent communication skills and works well in a team environment
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Exceptional attention to detail
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to interact well with others
Exceptional attention to detail
Works well in a team environment
Able to work with a diverse group of people and be a positive influence on departmental morale
Required Education and Experience
High school diploma or equivalent. Two to three years of service experience or equivalent combination of education and experience.
 Preferred Education and Experience
High school diploma or equivalent. Two to three years of service experience or equivalent combination of education and experience.
 Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Factory Training Credentials.
Valid Driver's License with clean driving record.
 
IND-SERVICE

Ready to Join?
Apply now to learn more about what Premier Truck Group has to offer

Premier Truck Group is an equal opportunity employer.