Program (Operations) Manager - Southington, CT
2 days ago
Job description
Job Details
Description
Work for a company where you make a difference in people's lives every day
At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you've come to the right place Let us help you discover a new passion for doing good in a growing industry.
GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National "Best and Brightest Companies to Work For" in 2025 We also received the "Great Place Place To Work" Certification for
Position Summary
The Program (Operations) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment.
Responsibilities And Duties
- Develop and monitor key performance metrics to measure staff performance and operations functions
- Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
- Participates in business development for recently acquired contracts
- Participates in quality improvement projects and leads efforts in continuous improvement
- Monitors workloads of the group and re-assigns tasks appropriately
- Responsible for meeting payroll schedule requirements so that payroll is distributed on time
- Prepares reports
- Monitors and measures current compliance standards
- Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials
- Responsible for staffing, staff development, and training
- Builds and maintains relationships with states and agencies as the key liaison
- Resolves escalated customer complaints
- Develops staff in a way that aligns with the Company's vision and values
- Responsible for internal communications within the unit as well as with external stakeholders
- Applies GT Independence values to the operational group
- Other duties as assigned
EDUCATION
- Bachelor's Degree required. Bachelor's in business management or business administration preferred.
Experience And Qualifications
- At least two years of Operations experience
- Excellent written and oral communication skills
- Experience in supervision and leadership
- Extensive experience in working on complex projects with critical thinking and problem solving
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
- Effective time management skills
- Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
- Experience building highly effective teams
- Competence in Microsoft Office Suite
- Competence in utilizing multiple software applications
WORK ENVIRONMENT
- Work is performed in a typical office setting.
GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.
Our Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.
We value excellence, but we won't micromanage to achieve it. If you are self-motivated, we'll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
__________________________________________________________________________________
What Culture & Belonging Means at GT: Bring Your Authentic Self To Work
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
Similar jobs
Job Details · Description · Work for a company where you make a difference in people's lives every day · At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you've come to the right place Let us help you d ...
2 days ago
The Program (Operations) Manager manages an operational unit in Connecticut to assist and support real-time operations. · Develops and monitors key performance metrics to measure staff performance · Evaluates business processes, procedures, and systems for improvement · ...
2 weeks ago
The Program (Operations) Manager manages an operational unit in Connecticut in order to assist and support real-time operations. · ...
1 week ago
The Program Manager manages an operational unit in Connecticut to assist and support real-time operations. The PM facilitates the utilization of resources to achieve customer satisfaction, · productivity, payroll schedule adherence, and goal attainment.Develops and monitors key p ...
1 month ago
The Program Manager manages an operational unit in Connecticut to assist and support real-time operations. · Develops and monitors key performance metrics to measure staff performance and operations functions · Regularly evaluates business processes, procedures, and systems and m ...
1 month ago
Work for a company where you make a difference in people's lives every day · At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you've come to the right place Let us help you discover a new passion for do ...
2 days ago
The Technical Program Manager P3 will be responsible for driving the execution and delivery of multiple technical product or software development projects. · ...
2 weeks ago
The Technical Program Manager P3 will be responsible for driving the execution and delivery of multiple technical product or software development projects, with a focus on video, streaming, media, and connected TV applications. · Drive execution and delivery of technical projects ...
2 weeks ago
The Inertial Systems team at Collins Aerospace is looking to hire a Program Manager (Value Stream Leader) to support our Cheshire, CT location responsible for Engineering (Customer and Collins funded) projects as well as management of New Product Programs. · The Program Manager w ...
2 weeks ago
The Program Manager plans and directs services and activities of the statewide Living Life Tobacco Free program in collaboration with department leadership. · ...
1 month ago
The position requires a Program Manager to oversee the introduction of a new product internally and externally with support from sales and engineering teams. The manager will work with General Electric and Rolls Royce on prime contracts for product rollout. Other responsibilities ...
1 week ago
The Program Manager will be responsible for managing all aspects of the new product introduction internally and externally with the support of the sales and engineering team. · ...
1 week ago
The position of Program Manager at Polamer Precision Inc. involves managing all aspects of the new product introduction internally and externally, with a focus on customer satisfaction and project timelines. · ...
1 week ago
SUMMARY Under the supervision of the Program Director the Program Manager is responsible for the ongoing services supports and daily operations of one or more of the Agency's 24hour residential programs This includes supervising direct care staff assigned to the programs staff sc ...
3 weeks ago
The Program Operations Manager provides front line program leadership and ensures compliance with applicable regulatory requirements and organizational policies and procedures.Is responsible for achieving program goals and managing ongoing fidelity, ensuring the implementation of ...
1 month ago
The Residential Program Manager provides supervision of emergency shelter program staff, services, clients and facility location. Builds community relationships to support programming activities. · Implement standards that are in compliance with all policies for emergency shelter ...
1 month ago
The Program Operations Manager provides front line program leadership and ensures compliance with applicable regulatory requirements and organizational policies and procedures. Is responsible for achieving program goals and managing ongoing fidelity, ensuring the implementation o ...
1 month ago
We are searching for a highly committed and dependable Program Manager. A person who has a proven record in human services or a related field. · GIL Foundation is seeking a committed and qualified Program Manager to join our team. ...
1 week ago
This person must be a technical program/project leader who has led similar initiatives at a large enterprise and has a strong technical experience in infrastructure and security. · ...
1 month ago
+The Center for Human Development (CHD), is seeking a Program Manager for our PILOTS Community Outreach program located out of our Waterbury, CT office.+ The Program Manager is responsible for the training and supervision of all full time outreach staff.+ ...
3 weeks ago