Senior Helpdesk - Oklahoma City, United States - TEKsystems

Description

TEKsystems is working with a company in the OKC area looking to bring a Senior Helpdesk Technician on to their team. They are looking to bring this person on to help support the internal users. The top 3 reasons internal users call the Helpdesk are: 1. Password resets; 2. MS Outlook assistance; 3. Industry specific application issues. Due to this, it is very important that this individual is knowledgeable in MS Office and has previous experience in a Helpdesk role. They must have STRONG customer service skills and great oral communication skills. They need to be willing to ask questions or do research to find answers, strong troubleshooting skills.

Contract Length: 6 month contract extendable

Pay: $20 - $25 per hour depending on experience

Schedule: This position will be hybrid and require 2 days a week onsite.

Location: Oklahoma City, OK

Description

Provides front line technical support and expertise associated with monitoring, troubleshooting, diagnostics, problem resolution and security administration on technology related customer requests. Provides technical support on Microsoft Office and other supported applications as well as network and application security administration. Responsible for continuous monitoring of critical IT systems, initial diagnostics, coordination and tracking of overall problem resolutions on a 24-hour basis. Isolates, coordinates and resolves performance problems utilizing a variety of hardware and software diagnostic tools and techniques. Creates work tickets to ensure proper tracking, prioritization and escalation of technical problems and requests. Coordinates work schedules for technical support team in order to most effectively meet the demands of the 24- hour operations

Primary Duties: Solve complex problems and develop solutions that call for original approach based on thorough and comprehensive knowledge and expertise. Provide guidance and work leadership for day to day activities. Use best practices and knowledge of business and technology issues to improve the team's work processes. Ensure compliance with team metrics in accordance with department goals. Collaborate with IT support services to identify possible improvements with Help Desk support processes. Analyze calls for patterns, trends and statistics for the purpose of increasing responsiveness and availability of Help Desk Support Provide front line response, troubleshooting, diagnostics, monitoring and problem resolution on information technology-related request. Perform network administration and application security request duties. Perform application user administration security procedures and certain selected application security authorization/profile procedures. Provide technical support on Microsoft Office Suite and supported software. Interact with other IT support services (Desktop, Network Admin, etc) to restore service and/or identify and correct core problem. Generate SAP notifications to ensure proper tracking, prioritization and escalation of technical problems and requests. May perform other related duties Working Conditions: May be required to work non-standard work schedules to include nights, weekends, holidays, on-call, overtime, and call-outs. May be required to be periodically available for after-hours emergencies. Requires ability to work extensive hours at a computer terminal.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.