Operations Manager - St. Louis, Missouri, United States

Oak View Group · Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the m ...

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Operations Manager is responsible for overseeing the day-to-day operational functions of Chaifetz Arena, which hosts concerts, NCAA Division 1 basketball, and special events. Under the direction of the Director of Operations and Senior Operations Manager, this role leads building conversions, event operations, housekeeping, equipment management, and facility upkeep while ensuring a safe, efficient, and cost-effective operation.

This position plays a critical leadership role in executing events and event conversions, maintaining facility standards, and supporting the overall success of the arena through strong operational planning, staff management, and fiscal responsibility.

This role pays an annual salary of $60,000-$73,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until April 17, 2026.

About the Venue

This position is based at Chaifetz Arena in St. Louis, MO.  Chaifetz Arena is on the campus of Saint Louis University and is home to the Billikens Men's and Women's Basketball teams. The arena has a capacity of 10,500 for basketball and includes 16 suites, Lorenzini's and the 1818 Lounge. Chaifetz Arena is home to a variety of events including concerts, family shows, and community events. 

Responsibilities

Key Responsibilities

Event & Facility Operations

• Oversee all operational aspects of events including concerts, basketball games, and special events.  
• Lead and execute building conversions and overnight event changeovers. This includes laying basketball flooring, building stages, chair sets, barricade and bike rack setups, and back of house setups. Strong attention to detail is a must.
• Ensure facility readiness, cleanliness, and safety for all events and daily operations
• Coordinate with internal departments and external partners to support seamless event execution
• Monitor vendor performance and service contracts related to facility operations
• Performs operation of machinery, including forklifts and scissor lifts.
• Orders supplies and materials for maintenance and housekeeping programs within budget guidelines; receive and maintain supplies.
• Perform daily walks of the facility inspecting for cleanliness and damages and submit work orders as needed.

Team Leadership & Staff Management

• Supervise and schedule part-time operations and housekeeping staff
• Provide leadership, training, and performance management to part-time staff
• Enforce policies, procedures, and safety protocols

Housekeeping

• Manage housekeeping operations, equipment inventory
• Liaison with contracted post-clean company to ensure fluid cleaning operations overnight.
• Ensure all equipment is properly maintained, stored, and deployed for events
• Monitor cleaning supplies and order as needed.

Budget & Financial Oversight

• Assist in developing and managing the Operations department budget
• Monitor expenses and implement cost controls to ensure efficient use of resources
• Participate in purchasing decisions and vendor negotiations as needed

Safety & Compliance

• Ensure compliance with all safety regulations, building codes, and industry standards

Continuous Improvement

• Identify opportunities to improve operational efficiency, service levels, and facility presentation
• Support long-term facility planning and capital improvement initiatives

Qualifications

• Bachelor's degree in Sports Management, Facility Management, or related field preferred. Associate's degree will be considered.
• Minimum 3–5 years of experience in arena, stadium, or large-venue operations
• Proven experience managing staff in a fast-paced, event-driven environment
• Strong knowledge of event operations, building systems, and facility management best practices
• Demonstrated ability to manage budgets and control operational expenses
• Excellent leadership, communication, and organizational skills
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Must be organized with a strong attention to detail
• Possess valid driver's license or could acquire
• Possess valid forklift certification or have the willingness to acquire
• Ability to work independently. Must be a self-starter.
• Ability to work irregular hours for extended periods as dictated by events and schedule; (days, overnights, weeknights, weekends. Occasionally holidays).
• Ability to lift/push/pull 50 pounds with or without reasonable accommodations. 
• Familiarity with OSHA requirements
• Working knowledge and ability with Microsoft Office products.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.