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Microsoft Teams Unified Communications Senior IS Engineer - San Francisco, United States - City and County of San Francisco
Description
Application Opening: 01/30/2024Application Filing Deadline: 05/13/2024 (Reopened on 4/01/2024 to broaden candidate pool. Candidates who have applied previously do not need to reapply.)
Annual Salary:
$146,250 to $184,002 )
Recruitment ID:
REF37494N (
TEX
APPOINTMENT TYPE:
Temporary Exempt (TEX): This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.
The duration of the appointment shall not exceed 36 months.San Francisco Public Utilities Commission (SFPUC) )
Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.
Our Mission:
To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision:
We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
Project:
SFPUC Microsoft Teams Unified Communications
Under general direction, the 1043 Senior IS Engineer will support, implement, manage, troubleshoot, and maintain the SFPUC's Microsoft 365 Enterprise Cloud Applications with a focus on Microsoft Teams Phone System and Productivity solutions in support of the SFPUC's hybrid workforce.
These include Microsoft 365 Enterprise Applications, Microsoft Teams Phone System, AudioCodes VoIP Solutions, various cybersecurity technologies and service monitoring technologies.
Will work closely with other Senior and Principal engineers and be responsible for the daily support and administration of these solutions.
This includes proactive monitoring of services to ensure operational efficiency, evaluating the soundness of changes and associated risks, troubleshooting problems arising in the service environment, and assuming responsibility for the regular maintenance of supported solutions.
Duties include but are not limited to:
Supporting, implementing, managing, troubleshooting, and maintaining:
Microsoft Teams Unified Communications Solutions
Teams Phone System
Meetings & Audio Conferencing
Messaging Apps (Chat/Channels)
Teams Security & Compliance
AudioCodes VoIP Systems
VoIP Desktop Phones
Session Border Controllers (SBCs)
AudioCodes One Voice Operations Center
Microsoft 365 Modern Desktop Administration
Windows Deployment & Servicing (WDS) including creation of master images for all endpoints including desktops, laptops and tablets
Configuration and Profile management via Microsoft System Center Configuration Manager (SCCM) and Microsoft Endpoint Manager (Intune)
Microsoft 365 Enterprise Administration
Active Directory device and user administration
Microsoft Exchange Online mailbox and resources
User mailbox provisioning and deprovisioning
Resource mailboxes
Application deployment and administration (Outlook, Word, Excel, etc.)
Authentication and access management
Enterprise Mobility and Security – identity and endpoint security
Cybersecurity Technologies
Endpoint Security agent/client deployment
Remediation of detected events as assigned
E-mail hygiene and web filtering
Application & Network monitoring services
Paessler PRTG Core Server Infrastructure
Distributed probe services
Application & device sensors
Provide level 3+ problem determination and technical support for desktop, application, and network issues
Log, track and monitor all problems and requests
Work with IT Customer Service Center (ITCSC) staff and site administrators to resolve problems and fulfill IT service requests
The 1043 Senior IS Engineer will perform other related duties and project work as assigned.
Desirable Qualifications:
Three (3) years of experience planning, configuring, installing, and/or maintaining the components of a Voice over IP telephony infrastructure. Ideal candidate will have recent experience working with Microsoft Teams Phone System and/or AudioCodes Session Border Controllers.
Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Experience:
Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.
Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years).
One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.Verification of Education and
Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
More information can be found at:
Information About The Hiring Process
Conviction History )
Employee Benefits Overview
Equal Employment Opportunity )
Disaster Service Worker )
ADA Accommodation
Right to Work )
Copies of Application Documents
Diversity Statement )
HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.
Select the "I'm Interested" button and follow instructions on the screen
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.
Job Analyst Information:
If you have any questions regarding this recruitment or application process, please contact the job analyst, Yvane Mirabueno, by email at
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Microsoft Teams Unified Communications Senior IS Engineer professionals in San Francisco
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Arvind Sharma
Full Stack Developer | Web Applications
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kshitija gupte
Sr. Data Scientist