Customer Relationship Associate - Sterling, VA - Microbac Laboratories, Inc.

    Microbac Laboratories, Inc.
    Microbac Laboratories, Inc. Sterling, VA

    4 days ago

    Description

    Customer Relationship Associate

    We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Relationship Associate.

    In this role, you will serve as the primary point of contact for clients, ensuring timely and accurate delivery of test results while exceeding client expectations.

    You will gain a thorough understanding of client needs, troubleshoot issues, and coordinate internal efforts to ensure seamless service provision. Your excellent communication skills will enable you to effectively interact with laboratory staff and non-technical individuals alike.

    • Gain a thorough understanding of client needs; function as liaison between client, account management team, and laboratory staff teams;
    • Troubleshoot problems preventing adverse effects on clients;
    The ideal candidate possesses exceptional organizational skills,
    ability to work in fast-paced environments,
    demonstrated commitment to service excellence,
    & regulatory testing knowledge.
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