Production Specialist - Denver, United States - Accu-Serve

Description

Job Description


Job Description Description:

Position Summary:
Accuserve is an innovative third-party administrator that uses proven science and revolutionary technology to manage property claims. At Accuserve we recognize and reward achievement, while encouraging personal and professional development. Our strength comes from the diversity of the people we employ and the opportunities we offer to them.

Under the direction of the Production Supervisor the Production Specialist provides excellent customer support and service activities to our internal and external customers, vendors, contractors, and carriers teams in the claims process.

This is a fulltime position that is remote.

Responsibilities:
Exceed customer service expectations for excellence to internal and external stakeholders
Provide customer support via inbound and outbound phone calls and emails with homeowners regarding the schedule of their restoration project
Update and maintain customer databases
Document all interactions with detailed accuracy in a timely and proficient manner
Initiate and follow up tasks associated with cases, work orders and service appointments
Ensure repairs have been completed per the estimate and to the homeowner's satisfaction.
Ability to flex to other departments within the contact center as needed.
Assist with special reports needed for carriers regarding claim status
Gain customer trust and respect by establishing and maintaining effective relationships
Meet, maintain, and exceed production goals
Other duties as assigned

Requirements:

Minimum Requirements:
High School Diploma or equivalent required
Customer service experience (three years) required
Available to work a flex schedule including evenings and weekends required
Previous construction project management experience (one-two years) preferred
Knowledge of Salesforce, XactAnalysis, and Livegenic preferred
Knowledge of insurance, claims, estimating, sales (roofing) preferred
Excellent interpersonal and communication skills
Ability to multitask effectively and maintain accuracy

Reliable broadband internet and ability to work remotely at home with a minimum speed of 10 meg download, 1 meg upload and ability to connect via ethernet cord directly into router required.

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