GUEST SERVICE REPRESENTATIVE I - Jacksonville, FL
2 weeks ago
Job Summary:
Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property handling all stages of guests stay accommodating special requests as needed and resolving issues that may arise.
Responsibilities:
- Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning lodging facilities amenities and provides information about local attractions
- Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc
Job description
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