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Customer Service Specialist - Columbia, United States - ICONMA
Description
Customer Service Specialist
Location:
Columbia, SC/ Hybrid
Duration: 6 months with possible contract to hire
Description:
Job Summary:
The Appointment Specialist is an entry level role in a high-energy, fast-paced, changing environment.
The Specialist reviews contracts and applicable forms (training to be provided) to ensure that all required documents are received complete and accurate.
They verify compliance with all State and Business requirements.They process appointment requests and ad-hoc requests related to contracting, licensing, and termination.
Responsibilities:
Provide excellent day-to-day customer service to agents, brokers, and Sales management
Support State appointment verification and processing for new and existing producers
Process contract and license requirements; resident and non-residence requirements, license renewals, and appointment terminations
High transaction processing output with focus on providing a positive customer experience; balancing efficiency, timeliness and quality
Collaborate with other team members to ensure effective resolution of customer needs, follow-up and work flow
Develop and maintain a broad understanding of our products, producer licensing and appointment requirements and technology
Interface with producers through different service channels - phone, email, etc.
Performs other duties as assigned
Skills:
The ideal candidate should have 2 or more years of customer service and administrative experience
Basic computer skills with proficiency in the Microsoft Office Suite (Excel-data entry, Word-documentation and communication with internal and external partners), Outlook-manage multiple mail boxes and respond accordingly) and MS Teams
Demonstrated ability to multitask effectively
Exceptional written and verbal communication skills required
Excellent organizational skills
Ability to multi-task in fast-paced environment with attention to detail
Ability to maneuver between system applications confidently to find information and respond to customer needs in a timely manner.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
