- Manages employee performance and development by consistently coaching, mentoring, recognizing, and rewarding branch staff to be accountable to position goals and expectations
- Ensures branch attains stated sales and service goals of individual employees
- Maintain staff schedules to provide adequate coverage at all times.
- Leads by example and ensures consistent delivery of distinctive service for all clients
- Supports the organization wide projects and strategic plans as needed
- Other duties as assigned
- Identifies opportunities for new relationships to generate business within the branch
- Conduct new business prospect research to build small business relationships, while also maintaining and expanding current business banking relationships.
- Displays continuous focus on maintaining and developing branch efficiencies and streamline operations to be profitable but yet meet sales and service needs of the member.
- Initiates conversations with members to uncover their financial needs, cross-sells Credit Union products and services, and makes appropriate referrals to business partners to meet both personal and branch sales goals
- Develops goals and establish action plans for achieving these goals in conjunction with Area Directors
- Partners with Retail Operations team to ensure branch compliance, quality internal controls, operational policy & procedures, and risk management standards are being met
- Accountable for maintaining quality branch operations that lead to a satisfactory audit and low risk rating
- Demonstrate effective risk based decision-making that mitigate controllable losses
- Maintain security of physical premises including adherence to Georgia's Own robbery procedures; proper cash controls; protecting member information and Georgia's Own assets
- Maintain knowledge of applicable rules and regulations and demonstrate compliance with the set requirements.
- Participates in community activities and leadership organizations to build and drive business to the branch as well as promote the brand of Georgia's Own
- Provide coverage at other branches when necessary and work Saturday rotation schedule
- Attending the job during regular business hours is a requirement of this position
- Required to attend off-hours and off-site meetings
- Traveling will be required for meetings and possible off site training classes
- Bachelor's degree and/or equivalent years of experience required
- At least 5+ years' experience in branch banking/credit union environment preferred
- At least 3-5 years of supervisory/management experience
- At least 3 years of experience in regulations, policies and procedures.
- Superior communication skills both written and verbal
- Interpersonal skills that influence and motivate staff
- Proven track record with establishing and achieving sales goals
- Proficient use of Microsoft Word, Excel and Power Point software applications
- Resides within the community of the branch location (Preferred)
- Candidates must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.
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Community Manager - Bainbridge, United States - Georgia's Own Credit Union
Description
If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
SUMMARY:
Develop and operate a branch location which satisfies or exceeds the strategic goals in sales and service. Represent the Credit Union within the community of the branch location to build brand recognition and increase membership. Provides leadership, training and supervision to all Tellers and Personal Bankers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Building and Developing Team
Member Focus - builds customer confidence, is committed to increasing customer satisfaction, set achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers
Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
Managing Change - Following through on "activating change" for self and team; works cooperatively with others to produce innovative solutions; taking the lead in setting new business directions, partnerships, policies or procedures; helps employees to develop a clear understanding of what they need to do differently as a result of the changes within the credit union
Managing for Results - Applies clear and consistent performance standards; handles performance problems decisively and objectively; is direct but tactful; provides guidance and assistance to improve performance. Sets challenging and productive goals for self/team; holds self/team accountable for actions and delivering results. Provides leadership, motivation, resources and support, uses checkpoints and data to track progress; sets up systems and processes to measure results. Manages performance in a clear, consistent and objective manner.
Decision Making/Judgement - Makes sound decisions that impact and support the business, financial or otherwise. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when appropriate, and communicates decisions to others.
Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals
Sales Skills - develops new business, identifies and sell to member needs, translates product features to benefits, has good listening skills is sensitive to customers, delivers effective presentations, negotiates well, uses closing skills appropriately, develops sales skills.
PHYSICAL REQUIREMENTS:
To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up to 25 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union's policies and procedures related to the SAFE ACT. This includes an obligation on the employee's part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.
Georgia's Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.
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