- 7+ years building strategy and launching experiences that delight customers
- Demonstrated thought leadership backed by strong execution
- Strong understanding of drivers that enable a great post purchase customer experience in a Marketplace with proven impact in customer retention and building customer trust
- Experience reducing customer contacts by providing tracking updates and self-serve experiences
- 3+ leading and building high performing Product teams
- Ability to make tough decisions informed by both data and judgment
- Comfortable with ambiguity and can navigate large stakeholder groups
- Customer obsession with a laser focus on the why over the what and how
- Strong, confident, and succinct communication
- Experience in a 2-sided business reducing cancelations
- Experience building customer-facing experiences for Third Party (3P) orders, including tracking updates and notifications
- Experience building 0-1 products
- Working closely with key partners across the organization in Business, Engineering, UX, Data analytics, Operations, Supply Chain, Finance and other product teams to develop and own a strategy that supports user needs, is clearly articulated, easily understood, and delivers meaningful value to our sellers and Marketplace business
- Develop an actionable roadmap that empowers your team to realize the product strategy and execute that strategy with clearly articulated and well measured goals
- Develop and own accountability for the performance of key metrics that help us understand the value of the platform to our sellers
- Create and maintain strong working relationships with your key stakeholders, identifying the right opportunities for collaboration and communication on an ongoing basis
- Identify new opportunities for us to explore based on customer & seller needs throughout their lifecycle to help sellers unlock value and ultimately be successful
- Partnering with Software and Data Engineering leadership to foster a strong cross-functional working relationship
- Moving fast within our agile and iterative team environment
- Leading & empowering your team to foster a product excellence culture for strong product thinking and execution. Build upon existing or create stronger processes, planning and documentation tools
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Senior Manager, Product Management - Bellevue, United States - Walmart
Description
Position Summary
As the Post Purchase Customer Experience (CX) Product leader for Marketplace orders, you will deliver exceptional experiences that build trust with customers, reduce delivery anxiety and contacts, and help retain customers on our platform. In this role you will solve complex problems, develop strategies, work with stakeholders, and execute those plans to build sustained value for our business, sellers, and customers.
About the Job Title and Company
At the heart of the job, as the Post Purchase Customer Experience (CX) Product leader, your role is pivotal in ensuring customer satisfaction and trust in Marketplace orders on the platform.
Walmart eCommerce - the team shaping the future of online shopping by defining the global online marketplace that influences millions of shoppers daily. The team brings unmatched passion and expertise that have an epic impact on the world around us, both inside and outside of work.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
About benefits and eligibility, see One.Walmart.
Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, engineering, or related area and 9 years' experience in product management. Option 2: 11 years' experience in product management or related area.
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science.
Primary Location
Bellevue, WA, United States of America
About the Company
At Walmart, the mission is to help people save money so they can live better. This mission serves as the foundation for every decision made, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and more-all while affecting the lives of millions of customers worldwide. Your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer. They believe in understanding, respecting, and valuing diversity, unique styles, experiences, identities, abilities, ideas, and opinions-while being inclusive of all people.
