Workforce Management Analyst - Stamford
1 month ago

Job summary
This role requires analyzing call volume trends, preparing forecasts, and providing scheduling recommendations for Charter contact centers.The Workforce Management Analyst is responsible for developing forecasting models using Workforce Management tools to forecast call volume,
create staffing requirements
and generate work schedules.
This analyst will guide local workforce supervisors,
scheduling administrators
and coordinate collaboration with customer care leadership,
marketing technical operations human resources finance information technology outsource partners etc.
Job description
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