Customer Service Representative - Gardena

Only for registered members Gardena, United States

5 days ago

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Job summary

The Customer Service Representative serves as the dedicated central point of contact for assigned customers ensuring a first-class customer experience.

This role is responsible for building strong customer relationships managing expectations delivering customer excellence by continuously improving service processes.

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  • Manage a portfolio of 30–50 customer accounts including 10 critical/strategic accounts proactively communicating via phone email and scheduled in-person meetings to enhance the customer experience
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  • Support complex logistics processing collaborate with freight team on order tracking distributor complaints refunds issue resolution
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  • Meet company expectations for key performance metrics including on-time delivery open orders productivity overtime freight cost reduction

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