- W2 hourly Duration: 12 months contract Job Description We are looking to bring on a Customer Support Representative focused on global airline nacelle support and customer service.
- Customer Support: Provide assistance to airlines, MRO facilities, and brokers regarding aftermarket spares orders and general customer service needs.
- Customer Portal Navigation: Offer support for the organization's global Spares and Technical Service Customer Portal.
- Communication: Respond to customer inquiries via phone or electronically, providing product and service information or addressing concerns.
- Credit/
- Order Processing: Process customer orders and quotes following Standard Work procedures; escalate queries as needed.
- Reporting: Generate daily reports to management to ensure business targets are being met.
- Continuous Improvement: Actively participate in improving organizational processes and quality.
- Record Maintenance: Keep accurate records of interactions and transactions using ERP systems, CRM MS Dynamics, and Salesforce.
- Logistics Coordination: Work with provisioning, shipping, and inventory teams to expedite or trace shipments.
- Customer Satisfaction: Deliver excellent customer support to ensure satisfaction.
- Product Knowledge: Maintain familiarity with the organization's products to provide accurate information.
- Continuous Improvement: Experience participating in process improvement initiatives.
- ERP Knowledge: Working knowledge of ERP systems and business applications.
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Customer Support Representative - Chula Vista - Butler Aerospace and Defense
Description
Customer Support Representative Location:
Chula Vista, CA Job ID: #72130
Pay Range:
$25-30
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Primary Responsibilities:
Invoice Management:
Handle credit releases and invoice payment requirements.
Technical Skills:
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Access), familiarity with MS Dynamics, TEAMS, and SAP (or equivalent).
US Citizen candidates only Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC.
Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. xhuatnn
Butler America Aerospace, LLC.
is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at #ZR
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Representative, Support Center
Only for registered members Chula Vista
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Client Support Representative
Only for registered members Chula Vista
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Sales Support Representative
Only for registered members Chula Vista, CA,
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Client Support Representative
Only for registered members Chula Vista, CA,
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Representative, Support Center
Full time Only for registered members Chula Vista
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Representative, Support Center
Full time Only for registered members Chula Vista
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Passenger Support Representative
Only for registered members San Diego, CA
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Passenger Support Representative
Part time Only for registered members San Diego
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Passenger Support Representative
Part time Only for registered members San Diego
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Builder Support Representative
Full time Only for registered members San Diego
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Builder Support Representative
Only for registered members San Diego, CA
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Customer Support Representative
Only for registered members San Diego
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Customer Support Representative
Only for registered members San Diego
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Client Support Representative
Only for registered members San Diego
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Growth Supportive Representative
Only for registered members San Diego
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Client Support Representative
Only for registered members San Diego, CA
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Client Support Representative
Only for registered members San Diego
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Builder Support Representative
Only for registered members th Ave Suite San Diego, California, United States
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Customer Support Representative
Only for registered members San Diego, CA
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Customer Support Representative
Only for registered members San Diego