- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
- Initiate payment plans for patients for outstanding balances.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program.
- Ability to work and learn in a fast-paced environment
- Attention to detail
- Perform successfully in a team environment
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent verbal and listening skills
- Work from home opportunity
- Quarterly variable bonus potential
- Generous paid time off
- Medical, Vision and Dental Insurance Options
- Flexible Spending Accounts
- 401k and Employee Stock Purchase Plans
- No Charge Lab Testing
- Fitness Reimbursement Program
- And many more incentives
- Internet speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord.
- Requires a High School Diploma or equivalent
- Previous medical and/or call center experience a plus.
cust svc support rep-11am-8pm est remote - Burlington, NC , USA, United States - Labcorp
Description
LabCorp's
Patient Customer Service department within the
Revenue Cycle Management Division is seeking energetic, passionate customer service focused individuals who seek solutions to challenging patient billing issues.
The responsibilities for this opportunity include:
_Knowledge|Skills|Abilities_ :
_Technical Requirements_ :
_License|Certification|Education_ :
The shift for the position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST).
The starting salary range for this position is $
Application window closes 4/29/2024.
Labcorp is proud to be an
Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind.
We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
We encourage all to apply.For more information about how we collect and store your personal data, please see our Privacy Statement ) .