Field Application Specialist - Philadelphia, United States - bioMérieux SA

Description

Description

Main Accountabilities:

• Coordinate and provide consulting, technical training and on-going support on bioMérieux solutions
• Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
• Provide consistent follow up to ensure customer satisfaction and meet KPI
• Develop & retain business, strengthen customer relationship
• Make organizational recommendations around the equipment in order to optimize the workflow, address three dimensions: technical, quality and productivity
• Ability to perform routine training

Additional Responsibilities

• Promote bioMérieux solutions demonstration, evaluations, onsite visits on both pre and post sales
• Enable bioMérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization..)
• Demonstrate a technical expertise which allows to easily take in charge new products and new technologies
• Provide mentoring, coaching, advanced training, certification and onboarding support of other bioMérieux employees/new comers
• Act as a technical pillar for sub/clusters
• Recognized expertise on the market, ability to interact with key opinion leaders
• Contribute to project related to her/his field of expertise

Typical Studies-Experience, Skills and Qualifications:

Studies-Experience:

• Bachelor/ Master's degree in biology/microbiology/molecular
• 3/5 years' experience in biology or industrial microbiology

Skills and Qualifications:

• Customer and solution oriented
• Training and coaching capabilities
• Organized, rigorous and autonomous
• Good communication and ability to work in a multi-disciplinary team
• Master CRM (reporting and dashboard)

Scope and Resources Accountability, Typical PerformanceIndicators:

• Scope and Resources Accountability: Manage training and field support of bioMérieux products.
• Financial Indicators (revenue, budget, etc.): Sales objectives, Oerational Expense control.
• Key Performance Indicators (KPIs): Customer Satisfaction, Effective and efficient customer training and support of bioMerieux systems, CRM KPI...
• Key Contacts (internal/external) and Interfaces: Managers, Sales Rep, AS and SE specialist; GCS & CSI, Laboratory Managers , KOL, Technicians, end user, subcontractors, distributors, legal and compliance authorities.