Service & Delivery Technician III - Campbell
4 days ago

Job summary
We are seeking a Service and Delivery Technician III to support our Safeway retail grocery stores in San Jose, CA, and the surrounding area.As a Service and Delivery Technician III, you will be responsible for providing IT technical support to our Safeway stores, deploying equipment, installing new hardware and software, troubleshooting issues with computers, printers, POS systems, scales,
and network servers. You will also have the opportunity to work on different projects,
learn new technologies,
, troubleshoot configuration of various pieces of IT hardware unique to retail,
, conduct break-fix repair on store equipment
,
. This role requires excellent telephone customer service skills problem-solving skills with ability gather important information resolve high pressure situations remote locations,, excellent communication interpersonal skills ability effectively present technical information tailor responses customer understanding working knowledge IT hardware installation models Windows Office related applications demonstrated ability work independently strong collaborative partner matrixed organization flexibility work variety shifts day evening overnight as well as on-call support capacity strong sense urgency business ethics dependability follow through
Job description
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