- Medical
- Dental
- Vision
- Basic Life
- Long-Term Disability
- Health Saving Account
- 401K
- Three weeks of PTO
- 10 Paid Holidays
- Pre-Approved Online Training
Technical Engagement Network - Arlington, United States - Nodel
Description
Technical Engagement Network (TEN) Help Desk Technician/Lab Manager
Location: Arlington, VA
Must have an active Secret Security Clearance
Node is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services.
Node is seeking a Technical Engagement Network (TEN) Help Desk Technician tosupport this critical customer mission.
Responsibilities:
Serve as the first level Help Desk for the TEN Lab's systems and accounts
Assist new users with the setup of equipment, accounts, and tools
Respond to user requests via email, walk-ins, phone calls, or other communication means in a timely manner
Create and maintain accurate Tickets for Help Desk activities
Good problem-solving skills
Work with Asset Management to support accurate records and maintain a good accounting of assets
Support the implementation of new technologies and equipment in the lab environment,
Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining the inventory database.
Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users
Requirements
Required Skills:
U.S. Citizenship
- Must have an active DoD Secret clearance, TS/SCI clearance is preferred
Must be able to obtain DHS Suitability
- 1+ years of directly relevant experience
Experience with multiple operating systems, including Windows, Linux/Unix & MacOS
Proficiency and proven capability in the following areas:
Asset management practices and principles
Help Desk ticket processing and procedures
Good Customer support
Ability to keep detailed notes
Must be able to work collaboratively across physical locations
Desired Skills:
Experience with writing technical procedures and standard operating procedures
Virtualization automation and optimization
Experience with Virtual Private Networks (VPN)
Experience with virtual desktops (Citrix, VMWare)
Required Education:
BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.
Desired Certifications:
-Security+
Company Overview:
Node. Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.
Our Core Values help us in our mission. They include:
OUR CORE VALUES
Identifying the~RIGHT PEOPLE~and developing them to their full capabilities
Our customer's "Mission" is our "Mission". Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner
We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence
Our mantra is "~Simple*Secure*Speed~" in the delivery of innovative services and solutions
Benefits
We are proud to offer competitive compensation and benefits packages to include: