Shift Supervisor - New Bremen - Carlisle Restaurant Group

    Carlisle Restaurant Group
    Carlisle Restaurant Group New Bremen

    5 hours ago

    $38,000 - $58,000 (USD) per year *
    Description
    New Bremen, OH

    Statement of Purpose:

    STATEMENT OF PURPOSE:


    Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours.

    The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc.

    The nature of supervision is "work direction."

    ACCOUNTABILITIES:
    Supervision

    • Supervises open and close activities during non-service hours.
    • Provides "work direction" to crew members.
    • Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.
    Q.S.C. Standards

    • Monitors product quality and takes corrective action where necessary.
    • Follows store cleaning plan.
    • Monitors positional and service line organization.
    • Monitors service times and determines efficiency.
    • Exhibits positive customer service attitude at all times.
    Controls

    • Follows flowcharts, prep projections and "build-to" charts.
    • Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.
    • Follows store plans as set by the unit manager.
    • Controls food cost by minimizing waste.
    Training and Performance Management

    • Assists in training and cross-training of positional skills, as directed by the unit manager.
    Policies and Procedures

    • Follows all procedures in the Operational Procedures Manual.
    • Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
    • Adheres to cash control and banking policies, knows register procedures.
    • Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
    • Ensures dress policy is followed at all times.
    • Follows all maintenance procedures and Preventative Maintenance Schedule duties.
    Employee Relations

    • Uses consistent and appropriate practices in carrying out supervision and "work direction" accountabilities.
    • Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.

    EMPLOYMENT STANDARDS:
    Knowledge

    • Thorough knowledge of Wendy's Operational Procedures and Standards.
    Education

    • High School graduate or equivalent educational certificate.
    Experience

    • At least 1 year of experience in the restaurant industry.
    Age Requirement

    • Must be at least 18 years of age.
    * This salary range is an estimation made by beBee
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