AV Technician - Philadelphia, United States - NextGen Global Resources

Description

Job Description

Job Description
AV Technician – Technical Analyst 1
Philadelphia, PA


Job Summary:

We are looking for an AV Technician, who must be a critical thinker and problem-solver with great attention to detail.

They must be knowledgeable in AV technology fundamentals and basic AV/IT support and troubleshooting. Excellent customer service, communication, and people skills are required.


Core Responsibilities:

• Provide technical support for video conferencing systems (Microsoft Teams Rooms/Cisco Video Endpoints) in conference rooms
• Provide advice on the most suitable multimedia choices for users in conference rooms
• Work with Crestron, Microsoft, and Cisco control panels and conferencing systems
• Setup and support Microsoft Teams, WebEx, Zoom, and other collaboration meeting applications
• Install/configure software & hardware (video cables, wireless presentation systems, mgmt. suites, etc.)
• Perform troubleshooting and basic repairs of conference room equipment as defined through our SOPs
• Respond to end user requests/issues and perform restorative actions to resolve problems
• Collaborate with other AV/IT professionals and vendors to maintain standards and functionality of meeting spaces
• Proactively monitor AV systems and technology performance through various monitoring tools
• Monitor the AV support schedule, prioritize requests, and schedule accordingly
• Provide ongoing communication and updates to AV/IT support staff and leadership on issues regarding conference room technology
• Respect and promote diversity, equity, and inclusion

Job Requirements:

• BS/BA in information technology or computer science is preferred
• 2+ years of experience in an AV related field preferred
• Working knowledge of AV/IT collaboration tools (Microsoft Teams, WebEx, etc.)
• Experience supporting Microsoft Teams Virtual Live Events and other virtual large event platforms preferred
• Excellent communication and interpersonal skills with all levels of management (including executive level)
• Ability to troubleshoot audio and video conference calls
• Proven experience with AV/IT end user support
• Ability to work in a fast-paced environment
• Understanding of AV control systems (Crestron, Microsoft Teams Rooms, Cisco video endpoints, etc.)
• Consultative approach with end-users to address problems and assists in formulating solutions to ensure meeting success
• Excellent organizational and coordination abilities
• AVIXA CTS certification or equivalent preferred
• Regular, consistent and punctual attendance. Must be able to work nights and weekends on occassion, variable schedule(s)
• Other duties and responsibilities as assigned

Company DescriptionWhat you need to know about us

We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner

We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division.

It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years.

With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page

Company Description

What you need to know about us\r
\r
We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner\r
\r
We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division.

It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years.

With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.\r
\r
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page