Technical Support Representative - Indianapolis - Total Shape

    Total Shape
    Total Shape Indianapolis

    2 days ago

    Description

    Company:
    Total Shape


    Location:
    Remote (Work from Home)

    Salary:
    $1,000 $1,300 USD per month (depending on experience)


    Position Overview:
    We're looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets.

    The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.


    Responsibilities:
    Respond to customer inquiries via email and chat in a professional, timely manner

    Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts

    Guide users through processes step-by-step with clear instructions

    Escalate unresolved issues to the appropriate internal teams

    Maintain accurate records of support interactions

    Contribute to the development of help center articles and internal documentation


    Requirements:
    Excellent written English with a friendly, professional tone

    Previous experience in technical support or customer service (non-voice preferred)

    Strong problem-solving skills and attention to detail

    Ability to handle multiple conversations and prioritize effectively

    Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus

    Comfortable using and explaining web-based platforms and basic troubleshooting steps

    Why Join Total Shape?
    Fully remote role with flexible scheduling

    Competitive monthly compensation

    Supportive and collaborative remote team

    Opportunities for advancement and skills development

    To apply, please follow these instructions:
    Search on Google for Total Shape then go to our Jobs page from the homepage.

    This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.

    Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.

    We will contact you if we believe you're a good fit.

    But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.

    *
    • Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.


    We will not reply to messages sent to our social media accounts about job applications all communications from us will only be sent via email.


    If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company.

    ***

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